Ihab Aly

IT Team LeaderFull Time

• Job Details:•Manages the day-to-day operations of customer’s servers by monitoring system performance, configuration, maintenance and repair. Ensures that records of system downtime and equipment inventory are properly maintained. Applies revisions to host system firmware and software. Works with vendors to assist support activities. •Develops new system and application implementation plans, custom scripts and testing procedures to ensure operational reliability. Trains technical staff in how to use new software and hardware •Performs troubleshooting, leads problem-solving efforts often involving outside vendors •Ensures high availability and acceptable levels of performance of mission critical host computer resources, virtualization environment, servers •Develops procedures, programs and documentation for backup and restoration of host operating systems and host-based applications.