Ehab Mohamed

System AdministratorFull Time

• Job Details:- Design, develop, and maintain IT systems. - Identify and resolve issues related to cloud computing, networks, software systems, and databases. - Provide training and support to users regarding the use of IT programs, systems, and applications. - Ensure data security, high performance, and accuracy in IT systems. - Implement security policies and procedures to protect data, intellectual property, and sensitive information. - Ensure regular development, updates, and backup of software, systems, and applications. - Supervise the technical support team and ensure timely task and project execution. - Communicate with internal and external stakeholders to develop and analyze IT system requirements.

It Help Desk SpecialistFull Time

• Job Details:Resolve hardware temporary software issues - Improving the company's programs by evaluating objectives, reviewing changes, and making recommendations 1. Receiving and responding to support calls, emails, and tickets from users and directing them to the appropriate resource. 2. Providing technical assistance to users in setting up their devices, applications, and troubleshooting other technology-related issues. 3. Documenting detailed reports of customer issues and technical problems and their resolutions. 4. Delivering training on company devices and applications and providing support to users. 5. Updating support documentation, maintaining FAQs, and updating knowledge bases. 7. Monitoring and maintaining hardware, software, and performing repairs as needed. 8. Updating and maintaining security systems and addressing security threats.