Ehab shayeb Hakeem

Project ManagerFull Time

• Job Details:Spearheading end-to-end logistics and shipping projects to meet business and client objectives. • Streamlining operations by coordinating with procurement, sales, and finance teams. • Negotiating SLAs with vendors and ensuring compliance with shipping regulations. • Monitoring KPIs to optimize performance and mentoring logistics teams.

Customer Experience ManagerFull Time

• Job Details:Led teams in Client Success, Account Management, and Onboarding, driving client retention and expansion strategies. • Collaborated with sales to explore and seize new business opportunities.

Compliance ManagerFull Time

• Job Details:Developed a plan for the whole customer service team ( 500 + ) that decreased 28% of mistakes. • Built a development and action plan for the top violator teams and members which led to an increase in their performance by 40% • Created monthly and quarterly plans for the team that matches the company's objective. • The vocal Point of contact between( Operation, CS & account management team). • Weekly analysis of the social media complaint and presenting it to the CEO • Weekly and monthly analysis for the top gabs & proposing solutions for them. • Governing consequence matrix & coordinate with HR to apply it.