profile-img

Ehab Gomaa

Front Office Manager at Helnan International Hotels

Azbakia, Cairo, Egypt

Work Experience

  • Front Office ManagerFull Time

    Helnan International Hotels

    Jan 2017 - Present -8 yrs, 6 months

    • Operation Head of Italian Restauarnt and pool sideFull Time

      Marriott International

      Jan 2014 - Dec 2016 -2 yrs, 11 months

      Egypt , Cairo

      • Job Details:• Italian dining experience manager during evening time and pool side Cafe operation head during day time Full awareness of the followings: • Micros Fidelio - Opera • Fidelio Hotels System. • Back Office F&B • Menus Engineering • Systems Internal and External Interfaces. • F&B Payroll with Budget • Microsoft office, Internet & WEB Applications
    • Outlet ManagerFull Time

      Oberoi Hotels

      Jan 2011 - Jun 2012 -1 yr, 5 months

      Egypt , Cairo

      • Job Details:• Responsible for all-day dining operations represented in the 24 hours main dining room as well as another restaurant that operates breakfast and private lunch or dinner buffets • Achieving restaurant operational objectives with 2 assistants and 50 team members by ensuring that restaurants operate efficiently and profitably while maintaining its reputation, and meeting guests' expectations and company standards • Taking responsibility for the business performance of the restaurant's competitiveness and profitability with regards to APC, covers and revenue contribution • Handling high profile business and corporate events happen in Churchill garden attached to the restaurant which is considered as important as the restaurant operations • Organizing marketing activities, such as promotional events and discount schemes • Planning and coordinating menus with kitchen team
    • Duty ManagerFull Time

      mena house

      Jul 2008 - Jan 2011 -2 yrs, 6 months

      Egypt

      • Job Details:• Deliver consistently outstanding service and create unforgettable moments with visible presence in the lobby at all times • Ensure that all guest complaints are dealt with promptly, efficiently and professionally with complete follow-up so guests leave and return with a good impression of the hotel • Work with all team members in a professional and courteous manner.
    • Education

      • Diploma in Guest services Management

        Oberoi Acadmey

        Jan 2008 

      • accounting in accounting

        Zagazig University (ZU)

        Jan 2000 - Jan 2004 - 4 yr

      Skills

      • opera
      • Fidelio

      Languages

      • Arabic

        Fluent
      • English

        Fluent
      • Hindi

        Beginner
      Share this Profile