
Ehab Ghazy
Process Associate at Lufthansa
Dubai, United Arab EmiratesWork Experience
Process AssociateFull Time
Lufthansa
May 2024 - Present -1 yr, 2 months
United Arab Emirates , Dubai
- Job Details:1. **Customer Service:** Provided exceptional support to German-speaking customers by addressing inquiries, resolving issues, and ensuring customer satisfaction with Lufthansa's services. 2. **Issue Resolution:** Managed and resolved complex customer issues, including flight changes, cancellations, refunds, and baggage claims, ensuring a positive customer experience. 3. **Communication:** Maintained clear and effective communication with customers through phone, email, and chat, ensuring their needs were understood and met promptly. 4. **Ticketing and Reservations:** Assisted customers with booking, modifying, and canceling flights, providing accurate information on fares, schedules, and travel policies. 5. **Collaboration:** Coordinated with various internal departments, such as operations and finance, to resolve customer issues efficiently and ensure seamless service delivery. 6. **Documentation:** Accurately documented all customer interactions and transactions in the company’s system, ensuring proper record-keeping and follow-up. 7. **Compliance:** Ensured all customer service activities complied with Lufthansa's policies, procedures, and regulatory requirements, maintaining the company's high standards of service.
Accounts payable & receivable officerFull Time
Capgemini
Mar 2021 - Oct 2024 -3 yrs, 7 months
Egypt , Cairo
- Job Details:1. **Invoicing:** Generate and issue invoices to customers accurately and on time. 2. **Payment Collection:** Actively follow up on outstanding invoices and ensure timely collection of payments. 3. **Account Reconciliation:** Reconcile customer accounts and resolve any discrepancies between the company's records and customer payments. 4. **Credit Management:** Assess and manage credit limits for customers, ensuring that credit risk is minimized. 5. **Reporting:** Prepare and analyze aging reports, cash flow forecasts, and other financial reports related to receivables. 6. **Customer Relations:** Address customer inquiries and resolve issues related to billing and payments, maintaining positive relationships. As an Accounts Payable (AP): 1. **Invoice Processing:** Review, verify, and process supplier invoices accurately and in a timely manner. 2. **Payment Execution:** Ensure that all payments to suppliers are made on time, following the company’s payment policies and schedules. 3. **Account Reconciliation:** Reconcile supplier statements with company records, resolving any discrepancies or issues. 4. **Expense Reporting:** Review and process employee expense reports, ensuring they comply with company policies. 5. **Vendor Management:** Maintain strong relationships with vendors and negotiate payment terms when necessary. 6. **Reporting:** Generate and analyze reports on AP aging, payment schedules, and cash flow projections to ensure accurate financial planning.
Cost ControllerFull Time
- Job Details:1. **Budget Management:** Develop, monitor, and manage budgets for various projects and departments, ensuring that expenses align with the company’s financial goals. 2. **Cost Analysis:** Analyze and report on the company's costs, identifying areas where cost savings can be achieved and implementing strategies to reduce expenses without compromising quality. 3. **Forecasting:** Prepare financial forecasts related to costs, helping the company plan for future financial needs and avoid budget overruns. 4. **Variance Analysis:** Conduct variance analysis by comparing actual costs to budgeted amounts, identifying the reasons for variances, and providing recommendations for corrective actions. 5. **Reporting:** Generate detailed cost reports for management, providing insights into cost performance, trends, and areas of concern, aiding in decision-making. 6. **Cost Tracking:** Maintain accurate records of all costs, including materials, labor, and overhead, ensuring that expenses are tracked against the budget in real-time. 7. **Project Costing:** Work closely with project managers to monitor and control project costs, ensuring projects are completed within budget and on schedule. 8. **Internal Controls:** Implement and maintain internal controls to prevent overspending, fraud, and inefficiencies, ensuring the company’s resources are used effectively. 9. **Compliance:** Ensure that all cost-related activities comply with company policies, industry standards, and regulatory requirements, avoiding legal and financial risks. 10. **Collaboration:** Collaborate with various departments, such as procurement, finance, and operations, to align cost control strategies with overall business objectives.
Education
Bachelor's Degree in Accounting
Helwan UniversityJan 2016
Achievements
- Lead the accounts team in several projects just as (constructions and monitoring - supply chain- AR&AP accounts)
Skills
- Microsoft Office
- Oracle
- Teaching
- SAP
- Marketing
- accountant
- Accounting
- Financial Analysis
- Finance
- Financial Management
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Languages
Arabic
FluentEnglish
FluentGerman
Fluent
Training & Certifications
CPA
NASBA·2024Deutsch kurz
Deutsch sprache Zentrum·2020English course
Concept·2014