Ehab Ghazy

Process AssociateFull Time

• Job Details:1. **Customer Service:** Provided exceptional support to German-speaking customers by addressing inquiries, resolving issues, and ensuring customer satisfaction with Lufthansa's services. 2. **Issue Resolution:** Managed and resolved complex customer issues, including flight changes, cancellations, refunds, and baggage claims, ensuring a positive customer experience. 3. **Communication:** Maintained clear and effective communication with customers through phone, email, and chat, ensuring their needs were understood and met promptly. 4. **Ticketing and Reservations:** Assisted customers with booking, modifying, and canceling flights, providing accurate information on fares, schedules, and travel policies. 5. **Collaboration:** Coordinated with various internal departments, such as operations and finance, to resolve customer issues efficiently and ensure seamless service delivery. 6. **Documentation:** Accurately documented all customer interactions and transactions in the company’s system, ensuring proper record-keeping and follow-up. 7. **Compliance:** Ensured all customer service activities complied with Lufthansa's policies, procedures, and regulatory requirements, maintaining the company's high standards of service.

Accounts payable & receivable officerFull Time

• Job Details:1. **Invoicing:** Generate and issue invoices to customers accurately and on time. 2. **Payment Collection:** Actively follow up on outstanding invoices and ensure timely collection of payments. 3. **Account Reconciliation:** Reconcile customer accounts and resolve any discrepancies between the company's records and customer payments. 4. **Credit Management:** Assess and manage credit limits for customers, ensuring that credit risk is minimized. 5. **Reporting:** Prepare and analyze aging reports, cash flow forecasts, and other financial reports related to receivables. 6. **Customer Relations:** Address customer inquiries and resolve issues related to billing and payments, maintaining positive relationships. As an Accounts Payable (AP): 1. **Invoice Processing:** Review, verify, and process supplier invoices accurately and in a timely manner. 2. **Payment Execution:** Ensure that all payments to suppliers are made on time, following the company’s payment policies and schedules. 3. **Account Reconciliation:** Reconcile supplier statements with company records, resolving any discrepancies or issues. 4. **Expense Reporting:** Review and process employee expense reports, ensuring they comply with company policies. 5. **Vendor Management:** Maintain strong relationships with vendors and negotiate payment terms when necessary. 6. **Reporting:** Generate and analyze reports on AP aging, payment schedules, and cash flow projections to ensure accurate financial planning.