EE
Ehab Ezzat
Senior Information Technology Specialist at Tradefy
Cairo, EgyptWork Experience
Senior Information Technology Specialist
Tradefy
May 2023 - Present -2 yrs, 2 months
Egypt
- Job Details:Manage network and system performance through regular troubleshooting, security patching, and maintenance. Collaborate with the executive team and CEO to align IT strategies with business objectives. Negotiate with vendors, outsource partners, and contractors to secure products and services. Oversee IT budget planning and maintain relationships with customers and suppliers. Configure Fortigate firewall rules and filters and perform regular server backups.
Senior Information Technology Specialist
Global Paradigm International School
Dec 2019 - May 2023 -3 yrs, 5 months
Egypt
- Job Details:Translated complex technical issues into clear, non-technical language for end users. Monitored operational systems and quickly resolved errors to minimize downtime. Designed and implemented new network solutions to improve efficiency and security. Configured firewalls, routing, and switching to optimize network performance. Managed backup processes for servers and databases using Veeam and Acronis. Administered Microsoft 365 and supported Active Directory operations.
Ceramica Glamour
Nov 2017 - Nov 2019 -2 yrs
Egypt
- Job Details:Set up network profiles, security permissions, and file sharing systems for end users. Managed administrative server functions including backups, upgrades, and recovery. Provided technical support by diagnosing and resolving both hardware and software issues. Installed hardware components and configured printers and other peripherals. Coordinated technical upgrade projects with external consultants and developers.
Wadi Degla Holding
Feb 2013 - May 2017 -4 yrs, 3 months
Egypt
- Job Details:Performed daily system monitoring to ensure hardware, server resources, and key processes operated efficiently. Acted as the subject matter expert for resolving escalated technical issues. Managed support requests using ticketing systems and provided application support for multiple POS systems. Configured and set up workstations, operating systems, and essential applications. Implemented Active Directory and Microsoft Office 365 solutions, and maintained IT equipment including servers, computers, and printers.
Education
Bachelor's Degree in Communication and Electronics Engineering
International Academy for Engineering and Media ScienceJan 2003 - Jan 2012 - 9 yr