Ehab Sayed Ezzat
Real Time Management at Vodafone
Helwan, Cairo, EgyptWork Experience
Risk and credit Senior specialistFull Time
We "Telecom Egypt"
Apr 2018 - Present -7 yrs, 3 months
Egypt
Real Time ManagementFull Time
Vodafone
Dec 2016 - Present -8 yrs, 7 months
Egypt , Giza
- Job Details:Responsible for managing team numbers and coaching lowest agents
web chat representative Full Time
Vodafone
Aug 2015 - Dec 2016 -1 yr, 4 months
Egypt , Giza
- Job Details:handling customer via chat function through an app related to Vodafone handling team WF and shifts Plan Handling Team leaves Handling Team Score Card
Education
Bachelor's Degree in faculty of commerce
Cairo University (CU)Jan 2007 - Jan 2011 - 4 yr
High School - Thanaweya Amma
El-OrmanJan 2006
Achievements
Best employee in web chat team for 6 months one of the best 15% employee for 3 years in Vodafone (in bound collection Rep, and 2 years with web chat team). Act as a specialist with real time management which gave me the opportunity to test my leadership skills and already handle many tasks and gain a great experience in handling call center KPIs and how to handle about 100 agent with 5 team leaders to push your teams to be the best
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
BPO
IBM·2010English
Berlitz·2010