Ehab Elwassim

Senior Customer Care AdvisorFull Time

• Job Details:- Attracts potential customers by answering product and service questions, suggesting information about other products and services. - Opens customer accounts by recording account information. - Maintains customer records by updating account information. - Resolves product or service problems by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution. - Maintains financial accounts by processing customer adjustments, recommend potential products or service to management by collecting customer information and analyzing customer needs.

Senior Customer Care AdvisorFull Time

• Job Details:- Greet customer, build rapport and establishes the purpose of the call. - Remain courteous, polite, professional and assuring to help throughout the call. - Actively listens to the customer. - Effectively manage the call, remains in control of the call. - Deals with initial request and resolves customer needs. - Offer appropriate solutions and solutions to customers. - Personalize the benefits of solutions presented. - Manages the balance of benefits for the customer and the business. - Appropriately handles objections. - Keeps customer informed of actions throughout the call. - Check customer understanding. - Gain customer agreement before progressing with offers or solutions. - Clearly explain details and next step. - Handling complaints concerning billing or services rendered, referring complaints of service failures to designated departments to seek resolution. - Achieve proficiency in providing customer support for service complaints within required time frame. - Answer questions regarding services and products, receive telephone calls from cable customers to discuss billing questions and service concerns. - Handle customer needs and promote cable services to existing and new customers with tact and courtesy. - Place new installation orders, service orders for disconnects and service changes generated from the customer. - Responsible for researching customer complaints and processing billing adjustments by inputting credits or other adjustments into the computer records for customer accounts. - Handle customers calls via phone or in person and receives orders for installation, turn on, discontinuace or change service. - Solicits sale of new or additional services.

Sales RepresentativeFull Time

• Job Details:- Responsible for greeting customers in courteous, friendly and professional manner. - Respond to a high volume of telephone inquiries to book travel reservations. - Interact with multiple online systems while speaking with customers providing advice about visas or passports. - Dealing with customer queries and complaints. - Utilize selling techniques to meet revenue and conversion goals. - Identifying sales opportunities that fit customers travel needs. - Arranging flights, insurance and accommodation. - Collecting and processing payments. - keeping clients updated with any changes.