Ehab Abd el moniem El essawy

After sales directorFull Time

• Job Details:● Hire qualified service centers as per Keyton std., . ● Choose new location for Al HASHMIA workshops. ● Supervise Construction and preparation of new workshops. ● Train, motivate, and lead after sales teams to achieve set objectives and targets ● Maintain contact with clients to obtain customer feedback regarding product/service quality ● Assist clients in resolving issues and complaints concerning purchased products or services ● Build and establish good work relationship with clients to facilitate increased patronage and revenue ● Monitor contract details to notify clients of pending expiration and help process renewal ● Organize promotional and marketing campaigns to create awareness and product publicity ● Supervise the operations of after sales teams to ensure set targets are met ● Develop and implement strategies effective for ensuring a satisfied clientele and increased returns ● Liaise with other sales departmental heads to discuss business plans necessary for enhancing sales performance ● Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards ● Develop and optimize support and service processes, tools, and systems ● Conduct price and contract negotiations with clients to establish contract details and attain profit margin ● Oversee all post-sales services provided to clients to ensure customer satisfaction ● Maintain an up-to-date knowledge of job operations by conducting research and participating in educational programs ● Provide periodic reports to management on all after sales activities ● Ensure compliance with all general and company policies when carrying out job duties. ● Coach and motivate qualified staff. ● Manage key performance indicators relative to sales growth, productivity, inventory control and profit margins. ● Manage and monitor all departments within the designated budget. ● Maintain compliance with all Federal, State, and Local laws, statutes and regulations, as well as all Company policies and procedures. ● Comply with all safety standards and requirements to assure a safe and hazard-free workplace. ● Support the continual improvement of Keystone Automotive Industries' quality improvement system. ● Assume other duties as assigned.