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Ehab salah Eldean

senior technical support at Jobs Global

New Cairo, Cairo, Egypt

Work Experience

  • IT section HeadFull Time

    Frinsh spirit

    Dec 2021 - Present -3 yrs, 7 months

    • Job Details:Handle annual budget and ensure cost effectiveness Manage information technology and computer systems Lead and Manage the IT services Make recommendations for the improvement of the companys IT department Responsible for the installation and configuration of software on computer systems Support and Maintenance of IT Assets at all locations (3 stores and the head office)

  • IT ManagerFull Time

    citystars for construction

    Apr 2017 - Present -8 yrs, 3 months

    Egypt , Cairo

    • Technical Support Team Leader Full Time

      MONDELEZ

      May 2013 - Present -12 yrs, 2 months

      Egypt , Cairo

      • Technical Support Team Leader - Outsourced in Schneider ElectricFull Time

        Schneider Electric

        Jun 2009 - Apr 2013 -3 yrs, 10 months

        Egypt , Cairo

        • Job Details:• Providing advice, recommendations, and information concerning network hardware or software requirements. • Technical guidance to all the Technical Support team. • Supporting PCs (desktop/laptop), Printers, Scanners, Photocopiers and Projectors. • Supporting Remote users using CC Application or MS Communicator. • Administer server functions including weekly system back-up, recovery, performance management of network devices & services. • File server, Print server and Email Server Administration. • Installation and applying patch, Windows and IDS patch management. • Upgrade and update McAfee Anti-Virus for all client machines. • Handling projects like IP Telephony, new servers, etc. • Placing order for IT and other department requirements. • Plan, direct and control effective provisioning, installation/configuration, operation and maintenance of systems hardware, software plus related infrastructure. • Tracking, documentation and maintained the entire IT related assets

        • Education

        • Bachelor's Degree in English commerce / accounting

          Benha University

          Jan 2001 - Jan 2006 - 5 yr

        • High School - Thanaweya Amma

          eltabary

          Jan 1998 

        Achievements

        • Technical member for the Infrastructure Projects (Network).(Mondelēz Egypt Foods) • Migration Project from Cadbury Domain to Kraft Domain. (Mondelēz Egypt Foods) • Implementing the new BAT Morocco branch project from scratch till new profile. (British American Tobacco) • Installing a new cooling system in server room in Mondelēz Egypt Foods HQ • Team member for the migration for the Kraft Business unite from Win XP to Win 7 • Team member the migration of Cadbury (users/PC) domain to Kraft domain in all sites

        Skills

        • Technical Support
        • information tecnology
        • IT specialist
        • ITIL
        • Microsoft Office
        • Windows Server

        Languages

        • English

          Advanced

        Training & Certifications

        • Microsoft SQL Server 2012

          global knowledge·2014

        • - M20412: Configuring advanced Windows Server 2012 Services

          Global knowledge·2014

        • - Managing and maintaining a Microsoft server 2003 environment

          Global knowledge·2013

        • - Implementing and supporting Microsoft windows XP professional

          Global knowledge·2010

        • - Help Desk Basic Troubleshooting for IBM Lotus Notes

          junber·2010
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