EE

Ehab Mohamed Elborolossy

It Specialist at ENGI-SPORTS – El Borolossy Squash Academy

Maadi, Cairo, Egypt

Work Experience

  • It SpecialistFull Time

    ENGI-SPORTS – El Borolossy Squash Academy

    Nov 2020 - Present -4 yrs, 8 months

    Egypt , Cairo

    • Job Details: Integrate data from various back-end services and databases Oversees data entry and data management for website, including maintaining existing databases, and creating new reports and scripts as needed. Offer technical support to company staff and troubleshoot computer problems hardware and software on system ( Klickit )
  • Compliance SpecialistFull Time

    IBAG - WESTERN UNION

    Jul 2017 - Aug 2020 -3 yrs, 1 month

    Egypt , Giza

    • Job Details:Respond to all requests from local regulators including Central Banks, FIUs, and Law Enforcement  Processed daily alerts, including the identification of unusual/suspicious activity through analyzing account activity; ensuring a basic understanding of the relationship and characteristics of the customer to determine whether escalation for further investigation is required STR filling  Reviewed and analyzed other transaction reports as needed and prompt escalation of critical risk matters to management  Prepared the Quarterly report for High volume and high risk activity.  Maintained the branches inspections calls and prepared the reports in order to take the necessary and corrective actions  Responsible for Enhanced due diligence, KYC program and database.  Responded to customer’s complaints and followed upon pending issues  Liaised with the main offices in Dubai resolving customers’ issues  Collaborated with other members of the management to develop new modified operational methods  Communicated with the concerned parties to get details about certain problems or to clarify an existing situation  Helped and supported departments by trouble shouting customer’ problems, investigating the suspected behavior  Monitored OFAC and sanctions requirements.  Monitored transactions and suspicious activity.  Identified compliance issues that require follow – up or investigation  Filed and kept database of suspicious transactions reports, suspicious activity reports, sanctions and interdictions lists
  • Compliance AML SpecialistFull Time

    IBAG - WESTERN UNION

    Jun 2016 - Jul 2020 -4 yrs, 1 month

    Egypt , Cairo

    • Operations AgentFull Time

      IBAG - WESTERN UNION

      Jun 2016 - Jul 2018 -2 yrs, 1 month

      Egypt , Cairo

      • Job Details: Handling customer's inquiries and complaints.  Authorizing approvals on branch's requests to pay transaction with mistakes or ID problems.  Following & Finalizing customer’s request. ( OFAC – RENEW – STATEMENTS )  Revising rejected transaction for operator mistakes & Filling up complains forms.
    • Education

      • College Diploma in Management Information System (MIS)

        Modern Academy in Maadi (MAM)

        Jan 2004 - Jan 2008 - 4 yr

      • High School - Thanaweya Amma

        Canal Language School in Maadi

        Jan 2004 

      Languages

      • Arabic

        Fluent
      • English

        Fluent

      Training & Certifications

      • Powerful Sales Pack

        Top Business·2021
      • MICROSOFT OFFICE EXCEL - Intermediate and Advanced

        NEW HORIZONS·2019
      • الاطار العام لمكافحة غسل الأموال وتمويل الأرهاب

        EGYPTIAN BANKING INSTITUTE·2018
      • GOAML TRAINING

        إدارة مكافحة غسل الأموال وتمويل الإرهاب·2018
      • Customer Service Skills & Soft Skills - Raya Contact Center course included product knowledge: Direct Query UAE project

        Raya Contact Center·2016
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