EE
Ehab Mohamed Elborolossy
It Specialist at ENGI-SPORTS – El Borolossy Squash Academy
Maadi, Cairo, EgyptWork Experience
It SpecialistFull Time
ENGI-SPORTS – El Borolossy Squash Academy
Nov 2020 - Present -4 yrs, 8 months
Egypt , Cairo
- Job Details: Integrate data from various back-end services and databases Oversees data entry and data management for website, including maintaining existing databases, and creating new reports and scripts as needed. Offer technical support to company staff and troubleshoot computer problems hardware and software on system ( Klickit )
Compliance SpecialistFull Time
IBAG - WESTERN UNION
Jul 2017 - Aug 2020 -3 yrs, 1 month
Egypt , Giza
- Job Details:Respond to all requests from local regulators including Central Banks, FIUs, and Law Enforcement Processed daily alerts, including the identification of unusual/suspicious activity through analyzing account activity; ensuring a basic understanding of the relationship and characteristics of the customer to determine whether escalation for further investigation is required STR filling Reviewed and analyzed other transaction reports as needed and prompt escalation of critical risk matters to management Prepared the Quarterly report for High volume and high risk activity. Maintained the branches inspections calls and prepared the reports in order to take the necessary and corrective actions Responsible for Enhanced due diligence, KYC program and database. Responded to customer’s complaints and followed upon pending issues Liaised with the main offices in Dubai resolving customers’ issues Collaborated with other members of the management to develop new modified operational methods Communicated with the concerned parties to get details about certain problems or to clarify an existing situation Helped and supported departments by trouble shouting customer’ problems, investigating the suspected behavior Monitored OFAC and sanctions requirements. Monitored transactions and suspicious activity. Identified compliance issues that require follow – up or investigation Filed and kept database of suspicious transactions reports, suspicious activity reports, sanctions and interdictions lists
Compliance AML SpecialistFull Time
IBAG - WESTERN UNION
Jun 2016 - Jul 2020 -4 yrs, 1 month
Egypt , Cairo
Operations AgentFull Time
IBAG - WESTERN UNION
Jun 2016 - Jul 2018 -2 yrs, 1 month
Egypt , Cairo
- Job Details: Handling customer's inquiries and complaints. Authorizing approvals on branch's requests to pay transaction with mistakes or ID problems. Following & Finalizing customer’s request. ( OFAC – RENEW – STATEMENTS ) Revising rejected transaction for operator mistakes & Filling up complains forms.
Education
College Diploma in Management Information System (MIS)
Modern Academy in Maadi (MAM)Jan 2004 - Jan 2008 - 4 yr
High School - Thanaweya Amma
Canal Language School in MaadiJan 2004
Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
Powerful Sales Pack
Top Business·2021MICROSOFT OFFICE EXCEL - Intermediate and Advanced
NEW HORIZONS·2019الاطار العام لمكافحة غسل الأموال وتمويل الأرهاب
EGYPTIAN BANKING INSTITUTE·2018GOAML TRAINING
إدارة مكافحة غسل الأموال وتمويل الإرهاب·2018Customer Service Skills & Soft Skills - Raya Contact Center course included product knowledge: Direct Query UAE project
Raya Contact Center·2016