Ehab Ammar

Non financial operation officerFull Time

• Job Details:• Handling dormant account’s activation requests that received through branches. • Handling the deceased accounts by applying the court order instructions till distributing the outstanding balances to the related Hires. • Handling the legal search reports received from Legal department and apply the legal seizure over the existing customers. • Handling customer’s information updates requests (Mobile No, Address, SIC code, Segmentation, etc…) • Proper filing and archiving of daily received documents, handling emails and inquiry related to archiving team. • Handling reached majority accounts on daily basis and follow up with customer’s home branches to obtain the updated documentations and stop any transaction over their RIMs. • Ensure proper handling and resolving for the complaints (if received) according to policy, procedures and within the agreed SLA. • Handling reports related to dormant and restriction team and legal search team as a delegate for team leader.

Subject matter expertFull Time

• Job Details:-supporting agents -putting plans to achieve daily targets -monitor agents performance in implementing the plans -monitor their daily attendance -communicate with the suppliers over Egypt,Saudi and Jordan about any complains,inquiries and --updating in info -supply the agents with any new information in our daily and weekly promotion for captains -training new comers -collaborate with workforce,training and Quality department in any inquiries related to agents -Ensure that the members of the team adhere to company rules and work ethics

Global captain connect executive ( Email support team )Full Time

• Job Details:agent for 3 months 8 / 2016 to 11 / 2016 -Manage large amounts of incoming Tickets / emails -Follow email writing procedures, guidelines and policies ·-Provide accurate, valid and complete information by using the right methods/tools Delegate for a 6 months from 11 / 2016 to 5 / 2017 -supporting agents -giving training to the new comers -contact captains via calls for any inquiries -Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to -ensure resolution