Ehab Alaa Mostafa

Customer Service ManagerFull Time

• Job Details:- Set Sales Targets & Strategies – Develop and implement plans to achieve company sales goals. - Lead & Motivate the Sales Team – Recruit, train, and support sales representatives to maximize performance. - Monitor Sales Performance – Track sales metrics, analyze trends, and adjust strategies as needed. - Manage Customer Relationships – Build and maintain strong client relationships to drive loyalty and repeat business. - Conduct Market Analysis – Research competitors, industry trends, and customer needs to stay competitive. - Collaborate with Other Departments – Work with marketing, after sales, finance, and operations to align sales efforts. - Report & Forecast Sales – Provide sales reports, revenue forecasts, and insights to senior management.

Operations ManagerFull Time

• Job Details:- Successfully launched a 150-agent account within six months, serving as the sole Operations Manager reporting directly to the Operations Director. - Achieved this with an aggressive monthly ramp-up while maintaining outstanding performance metrics and SLA compliance. - Guided, developed, supported, and inspired a team of Operations Team Leaders and Senior Team Leaders to meet client objectives, achieve company goals, and enhance customer satisfaction. - Set high standards for productivity, quality, and efficiency in customer service, as well as for end-user guidelines. - Oversaw and improved team performance through regular monitoring, problem resolution, system audits, and quality assurance initiatives. Assisted the Human Resources department in the recruitment process by conducting interviews with potential candidates and clearly outlining job expectations. - Compiled, summarized, and analyzed call center trends and data to create regular performance reports. - Fostered exceptional client relationships, resulting in continuous trust and satisfaction. - Ensured project profitability by increasing gross margin through effective cost management and maximizing revenue.