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Ebtihal Ehab Sedik

Call Center Agent at Banque Misr

Hadayek Alahram, Giza, Egypt

Work Experience

  • Call Center AgentFull Time

    Global Professional Services

    Oct 2023 - Present -1 yr, 9 months

    • Job Details:Obtaining client information by answering telephone calls, informing clients by explaining procedures, answering questions, providing information, Helping clients with problems related to their own Accounts, (credit, debit, prepaid) cards, certificate of deposit, time deposit, loans, Handling customers to reach their satisfaction, Using banking system to provide information and take the actions.
  • Call Center AgentFull Time

    Banque Misr

    Jul 2019 - Present -6 yrs

    Egypt , Cairo

    • Call Center AgentFull Time

      Raya Contact Center

      Jul 2019 - Sep 2023 -4 yrs, 2 months

      Egypt , Cairo

      • Education

        • Bachelor's Degree in Banking

          Sadat Academy for Management Sciences (SAMS)

          Jan 2018 

        Skills

        • Customer Support
        • Communication
        • Microsoft Office
        • Banking Sector
        • Customer Service
        • Relationship Building
        • Banking Services
        • Problem Solving
        • Time Management
        • Good Listener
        View More

        Languages

        • Arabic

          Fluent
        • English

          Advanced

        Training & Certifications

        • summer training

          Bank Misr·2017
        • Summer training

          Bank Misr·2016
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