Ebtessam Muhammad Muhammad

Quality Check LeadFull Time

• Job Details:My role involves working on various projects that aim to improve the customer experience and support our e-commerce operations. One of the projects I worked on was the AR Translation project, where I was responsible for ensuring the quality of translations done by our outsource partners. This involved reviewing their work, preparing quality scores, and providing regular feedback to improve their performance. I also acted as a point of contact for our partners, answering their queries and providing support whenever needed. In addition to the AR Translation project, I also worked on a Search project where I led a team responsible for identifying and reporting search-related issues to the concerned team. I utilized SMUI tool to fix these issues and ensure that our search functionality meets the needs of our customers. Lastly, I was involved in the Noon Service Marketplace project, where my role was to search for service providers, onboard them, and connect them with sellers who needed their services. I also worked closely with sellers to understand their needs and challenges, and provide them with the right service providers to address their concerns. Overall, my role involves working on various projects that require me to be detail-oriented, collaborative, and customer-focused. I am committed to delivering results that exceed expectations and to continuously improving our e-commerce operations. Thank you for considering my summary, and please let me know if you have any further questions or if there is anything else I can assist you with.

TranslatorFull Time

Freelance translatorFull Time