Ebtesam Adel Soliman

Facilities ManagerFull Time

• Job Details:-Managing both Hard Service (Operations) and Soft Service - Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction. -Support compliance with Client minimum audit and compliance standards in facility management, financial management and operational policies and procedures. -Meet or exceed site Key Performance Indicators (KPI’s); monitor Service Level Agreements (SLA’s) monthly to identify potential challenges and plan corrective actions accordingly. Conduct inspections of assigned properties proactively addressing any deficiencies. Create and follow up on corrective work orders as necessary. - Support work order management for in house staff and vendors as necessary. - -Support facility soft services as needed and directed such as: meetings preparation, conference room reservations, food services, parking, vending, and badging. -Support procurement and finance team in issues related to invoices and contracts . -Demonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations. -Manage all duties in compliance to Master Services Agreement and applicable performance measurements. Assist in the scheduling and oversight of ongoing facilities projects.