Ebtesam Adel Soliman

Facility ManagerFull Time

• Job Details:- Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction. -Support compliance with Huawei minimum audit and compliance standards in facility management, financial management and operational policies and procedures. -Meet or exceed site Key Performance Indicators (KPI’s); monitor Service Level Agreements (SLA’s) monthly to identify potential challenges and plan corrective actions accordingly. Conduct inspections of assigned properties proactively addressing any deficiencies. Create and follow up on corrective work orders as necessary.- Support work order management for in house staff and vendors as necessary.- -Support facility soft services as needed and directed such as: meetings preparation, conference room reservations, food services, parking, vending, and badging. -Support procurement and finance team in issues related to invoices and contracts . -Demonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations. -Manage all duties in compliance to Master Services Agreement and applicable performance measurements. Assist in the scheduling and oversight of ongoing facilities projects.-

Risk ManangementFull Time

• Job Details:Risk management experience : 3 Years -Bad Debt Recovery Team (Risk operation management) From March 2009 Handel Suspended and hotline accounts. Weekly and monthly reports for team performance. Monthly Presentations for all updated actions. Trained new comers. Reporting analyst Creating application new requirements according to business needs. Identify Problems which affect customer satisfaction and bad debt

Corporate Retention SpecialistFull Time

• Job Details: Retention Role Handel All Corporate accounts. Create a smooth communication channel with different departments to resolve customer problems and requests to retain them. Business Case Role: Handle business cases and exclusive contracts for all SME & SOHO accounts with ARPA up to 13 K (Small Bidding team )