Basic Info

Ebtesam Soliman

10 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Corporate Retention Specialist at Vodafone

Experience Details

Corporate Retention Specialist

Business Development

Experienced (Non-Manager)

Retention Role

Handel All Corporate accounts.
Create a smooth communication channel with different departments to resolve customer problems and requests to retain them.

Business Case Role:
Handle business cases and exclusive contracts for all SME & SOHO accounts with ARPA up to 13 K (Small Bidding team )


Company Details

Vodafone

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg

Feb 2007 to present (10 years 5 months)
Reporting and Analysis specialist at Vodafone

Experience Details

Reporting and Analysis specialist

Marketing/PR/Advertising

Experienced (Non-Manager)

Reporting Role :
Preparing Weekly and monthly reports for team performance.
Weekly presentation for our HOD review (trade meeting)
Monthly Presentations for all updated actions.
Reporting analyst to provide commercial team and MIS with.
Preparing Churn figures reports and presentations for Sales HOD.
Weekly and monthly analysis for commercial team to provide them with our offers and churn situation.

Reporting Achievement : I used to create/Innovate new models of reports to support all functions & stake holders based on business object report designed by me to help in creating those reporting templates


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Feb 2007 to present (10 years 5 months)
Risk Manangement at Vodafone

Experience Details

Risk Manangement

Customer Service/Support

Experienced (Non-Manager)

Risk management experience : 3 Years
-Bad Debt Recovery Team (Risk operation management) From March 2009

Handel Suspended and hotline accounts.
Weekly and monthly reports for team performance.
Monthly Presentations for all updated actions.
Trained new comers.
Reporting analyst
Creating application new requirements according to business needs.
Identify Problems which affect customer satisfaction and bad debt


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Mar 2011 to Apr 2013 (2 years 1 month)

Education

Accounting in Accountaing

Education Details

Accounting

Accountaing

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2001 - 2004
High School - Thanaweya Amma

High School Details

Thanaweya Amma

elorman

Egypt

2000

B / Very Good / 75 - 85%

N/A

elorman
2000

Certifications

Accounting for commercial and industrial companies
Feb 2006

Certificate details

Accounting for commercial and industrial companies

Feb 2006

N/A

N/A

N/A

High Professional Accountant

N/A

Training and Courses

Time Management at Vodafone Academy
Mar 2011

Training/Course Details

Time Management

Mar 2011

Vodafone Academy

N/A

Microsoft Office Programes at YAT
Feb 2006

Training/Course Details

Microsoft Office Programes

Feb 2006

YAT

N/A

This profile is fresh!
Last update 15 days ago.

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Profile Skills and Keywords

AccountaingAccounting For Commercial And Industrial CompaniesAnalyticalArabicBusinessCommunication SkillsCorporate Retention SpecialistCustomer ServiceCustomer-orientedEnglishHandles StressLeaderMarketingMarketing And CommercialMicrosoft ExcelMicrosoft Office ProgramesMicrosoft PowerPointPresenterReadingReporting And AnalysisReporting And Analysis SpecialistRisk ManangementShoppingSportsSupportTelecommunicationsTime ManagementVodafone

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Communication Skills

Communication Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Reporting and Analysis

Reporting and Analysis

: Expert

: Extreme - I love it!

:

3-5 years

Marketing and Commercial

Marketing and Commercial

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Analytical, Leader, Presenter, Customer-oriented, Handles Stress

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