
Ebtesam Adel Soliman
Corporate Retention Specialist at Vodafone
Giza, EgyptWork Experience
Facility ManagerFull Time
Apleona Group: (Huawei Technologies)
Mar 2018 - Present -7 yrs, 4 months
- Job Details:- Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction. -Support compliance with Huawei minimum audit and compliance standards in facility management, financial management and operational policies and procedures. -Meet or exceed site Key Performance Indicators (KPI’s); monitor Service Level Agreements (SLA’s) monthly to identify potential challenges and plan corrective actions accordingly. Conduct inspections of assigned properties proactively addressing any deficiencies. Create and follow up on corrective work orders as necessary.- Support work order management for in house staff and vendors as necessary.- -Support facility soft services as needed and directed such as: meetings preparation, conference room reservations, food services, parking, vending, and badging. -Support procurement and finance team in issues related to invoices and contracts . -Demonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations. -Manage all duties in compliance to Master Services Agreement and applicable performance measurements. Assist in the scheduling and oversight of ongoing facilities projects.-
Risk ManangementFull Time
Vodafone
Mar 2011 - Apr 2013 -2 yrs, 1 month
Egypt , Cairo
- Job Details:Risk management experience : 3 Years -Bad Debt Recovery Team (Risk operation management) From March 2009 Handel Suspended and hotline accounts. Weekly and monthly reports for team performance. Monthly Presentations for all updated actions. Trained new comers. Reporting analyst Creating application new requirements according to business needs. Identify Problems which affect customer satisfaction and bad debt
Corporate Retention SpecialistFull Time
Vodafone
Feb 2007 - Present -18 yrs, 5 months
Egypt , Cairo
- Job Details: Retention Role Handel All Corporate accounts. Create a smooth communication channel with different departments to resolve customer problems and requests to retain them. Business Case Role: Handle business cases and exclusive contracts for all SME & SOHO accounts with ARPA up to 13 K (Small Bidding team )
Reporting and Analysis specialistFull Time
Vodafone
Feb 2007 - Present -18 yrs, 5 months
Egypt , Cairo
- Job Details: Reporting Role : Preparing Weekly and monthly reports for team performance. Weekly presentation for our HOD review (trade meeting) Monthly Presentations for all updated actions. Reporting analyst to provide commercial team and MIS with. Preparing Churn figures reports and presentations for Sales HOD. Weekly and monthly analysis for commercial team to provide them with our offers and churn situation. Reporting Achievement : I used to create/Innovate new models of reports to support all functions & stake holders based on business object report designed by me to help in creating those reporting templates
Education
Accounting in Accountaing
Cairo University (CU)Jan 2001 - Jan 2004 - 3 yr
High School - Thanaweya Amma
elormanJan 2000
Languages
English
FluentArabic
Fluent
Training & Certifications
Time Management
Vodafone Academy·2011Microsoft Office Programes
YAT·2006Accounting for commercial and industrial companies
High Professional Accountant·2006