Ebrahim mamdouh Mamdouh

high value call center agent at Vodafone Egypt

Masara, Cairo, Egypt
  • Customer Care
  • Communication skills
  • Communication
  • Handling skills
  • Team management

Work Experience

high value call center agentFull Time

Vodafone Egypt

August 2018 - Present • 5 yrs, 8 months

Call center agent for OrangeFull Time

Orange Egypt

September 2017 - August 2018 • 11 months

Education

  • Bachelor's Degree in accounting & management

    Mansoura UniversityJan 2013 to Jan 2017 · 4 Years

  • High School - Other

    Hussein Osman High School Jan 2013

Achievements

On of the top 20best agents at my debarment (13)

Skills

Tools and Fields of Expertise

  • Customer Care
  • Communication skills
  • Communication
  • Handling skills
  • Team management
  • Team Leadership
  • Customer Support
  • Negotiation
  • Interpersonal skills
  • Time Management
  • Leadership
  • Conflict Management
  • Microsoft Word
  • Microsoft Excel

Languages

  • Arabic

    Fluent

  • English

    Advanced

Training & Certifications

  • ICDL

    itc at mansoura university ·2017

  • ICDL

    ICDL Arabia·2017

  • PROFESSIONAL ACCOUNTANT

    MANSOURA UNIVERSITY·2016

  • PROFESSIONALl ACCUNTANT COURES

    MTCC·2016

  • ENGLISH Diploma

    EDMORE E-learning Universtiy·2016

  • English Diploma

    EDMORE E-Learning Univrstiy·2016
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