profile-img

Ebrahim mamdouh Mamdouh

high value call center agent at Vodafone Egypt

Masara, Cairo, Egypt

Work Experience

  • high value call center agentFull Time

    Vodafone Egypt

    Aug 2018 - Present -6 yrs, 11 months

    Egypt , Cairo

    • Job Details:I'm handling premium &high customer inquiry , delivering the best experience of solving issues, and representing the image of the organisation, to earn customer loyalty

  • Call center agent for OrangeFull Time

    Orange Egypt

    Sep 2017 - Aug 2018 -11 months

    Egypt , Giza

      • Education

      • Bachelor's Degree in accounting & management

        Mansoura University

        Jan 2013 - Jan 2017 - 4 yr

      • High School - Other

        Hussein Osman High School

        Jan 2013 

      Achievements

      On of the top 20best agents at my debarment (13)

      Skills

      • Customer Care
      • Communication skills
      • Communication
      • Handling skills
      • Team management
      • Team Leadership
      • Customer Support
      • Negotiation
      • Interpersonal skills
      • Time Management
      View More

      Languages

      • Arabic

        Fluent

      • English

        Advanced

      Training & Certifications

      • ICDL

        itc at mansoura university ·2017

      • ICDL

        ICDL Arabia·2017

      • PROFESSIONAL ACCOUNTANT

        MANSOURA UNIVERSITY·2016

      • PROFESSIONALl ACCUNTANT COURES

        MTCC·2016

      • ENGLISH Diploma

        EDMORE E-learning Universtiy·2016

      • English Diploma

        EDMORE E-Learning Univrstiy·2016
      Share this Profile