Ebrahim Raafat

Call Center AgentFull Time

• Job Details:Customer Service Representative at Talabat (outsource) Talabat Dis-Patcher Agent Top achiever for 3 months • Handle and resolve all incoming live chat rider inquiries and complaints in a professional, efficient, and effective manner to ensure customer satisfaction and loyalty. • Handle complaint cases related to vendors such as driver attitude, delayed delivery, missing items, and food quality. • Comply with Talabat’s standard guidelines and processes in relation to service recovery (compensation matrix and authority). • Providing support for Talabat (Riders – Vendors – Customers) to effectively resolve their queries