Ebrahim Eissa

Customer Service ManagerFull Time

• Job Details:My responsibilities included:- 1.Handover Reports: - Prepare and review unit handover reports to ensure accuracy and compliance with company standards. 2.Unit Transfer: - Manage and oversee the process of transferring ownership of units between customers. 3.Contract Cancellation: - Handle requests for contract cancellations, ensuring all procedures are followed and documented properly. 4.Engineering Modifications: - Coordinate customer requests for engineering modifications and ensure proper implementation in compliance with regulations. 5.Contract Delivery to Customers: - Oversee the preparation and timely delivery of signed contracts to customers. 6.Responding to Customer Inquiries: - Address customer inquiries either via phone or in person, ensuring professional and prompt responses. 7.Administrative Reporting: - Prepare detailed reports for management, providing updates on customer interactions, requests, and resolutions. 8.Installment and Bounced Check Follow-Up: - Monitor and follow up on installment payments and bounced checks to ensure timely resolution. 9.Customer Request Management: - Track all customer requests and present them to management for approval or action as required.

Customer Service ManagerFull Time

• Job Details:My responsibilities included:- - Helping to develop and implement a customer service policy for an entire organization. - Measure customer satisfaction and improve services. - Handling face-to-face inquiries from customers. - Communicating courteously with customers by telephone, email, letter and face to face. - Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants. - keeping accurate records of discussions or correspondence with customers. - Analyzing statistics or other data to determine the level of customer service your organization is providing. - Improving customer service procedures, policies and standards for your organization or department. - Meeting with other managers to discuss possible improvements to customer service. - Training staff to deliver a high standard of customer service. - Leading or supervising a team of customer service staff. - Take ownership of customers issues and follow problems through to resolution - Keep accurate records and document customer service actions and discussions - Analyze statistics and compile accurate reports

Customer Service ManagerFull Time