Ebrahim Ahmed Sayed

customer service advisorFull Time

• Job Details:Handling and Resolving customer complaints escalations Follow up with the customer to check whether the problem solved or not Solving technical issues related to Mobile services and E-life services(MS&HS) Refund and compensate after listening to customer’s call with advisor to validate customer’s dispute

Data AnalystFull Time

• Job Details:Segment data analysis  Analyze the company’s segments classifying the data in a sample way (revenues, cost of sale, gross profit, etc.) Reporting to the Finance Manager the operation progress on a weekly basis Analyze financial data and create financial models for decision support. Analyze current and past financial data and performance. Testing the data inserted in the system and reporting any issue occurred in the process

Customer Service AdministratorPart Time

• Job Details:OSN Account Answering Customer Inquiries and Requests