Ebraam Fouad
Technical Support Representative at Orascom Construction
Ehnasya, Beni Suef, EgyptWork Experience
Technical Support RepresentativeFull Time
Orascom Construction
Jun 2023 - Present -2 yrs, 1 month
Egypt , Beni Suef
- Job Details:Troubleshoot system and network problems, diagnosing and solving software faults. Installing and configuring Windows 10, 11 and required drivers as well as applications. Installing and configuring antivirus programs. Set up new user accounts and profiles. Configuring email accounts on Outlook. Configuring network devices (ISP modem, access point, switch). Backup and restore user profile and email account. Recovered data from failing Windows via Windows PE CD. Migrate users from workgroup to join domain controller. Installing and configuring new printer and sharing it for team.
Education
Bachelor's Degree in Computers and Information
Beni Suef University (BSU)Jan 2021 - Jan 2024 - 3 yr
Skills
- Ability to work under pressure and manage stress effectively
- Ability to meet tight deadlines, achieve/exceed targets and make things happen
- Problem analysis, good judgement and problem-solving skills
- Decision maker and result oriented
- Strong analytical and numerical skills with eye for detail
- Strong interpersonal, communication & networking skills
- Strong relationship-building skills
- Focused on delivering measurable outcomes and targets
- Self-motivated and ambitious
- Team player with an enthusiastic / can do attitude
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Languages
Arabic
FluentEnglish
AdvancedFrench
Beginner