EK

Ebbey - KiSofi Tech

Salesforce Engineer 4 (Tech Lead) at RingCentral India Pvt. Ltd.

Bengaluru

Work Experience

  • Salesforce Engineer 4 (Tech Lead)

    RingCentral India Pvt. Ltd.

    Nov 2024 - Present -8 months

    • Job Details:Lead a team of 6 developers in addressing production bugs and data fixes, ensuring minimal disruption to business operations. Collaborate closely with product management to analyze, understand, and implement business requirements effectively. Drive the development and enhancement of quote-to-cash applications on the Salesforce platform to optimize business processes.
  • Senior Salesforce Developer

    Icon PLC

    Oct 2022 - Nov 2024 -2 yrs, 1 month

    • Job Details:Develop and extend Salesforce (SFDC) core functionality using the Force.com platform to meet complex business needs. Create and implement custom Salesforce applications and features to enhance business processes and productivity.
  • Senior Salesforce Developer/Administrator

    PRA Health Science

    Nov 2019 - Mar 2022 -2 yrs, 4 months

    • Job Details:Assist in developing and maintaining documentation on processes, policies, application configuration, knowledge articles, etc. Maintain security such as user accounts, sharing rules, user roles, user profiles, field level security.
  • Senior Salesforce Administrator

    Technosoft Corp Pvt Ltd

    Jan 2019 - Oct 2019 -9 months

    • Job Details:Assist in developing and maintaining documentation on processes, policies, application configuration, knowledge articles, etc. Manage operational requests and troubleshoot issues, working with diverse user groups.
  • Education

    • Bachelor's Degree in Bio-Chemistry

      Chennai National Arts and Science College

      Jan 2013 

    Skills

    • Release Management
    • SOQL
    • SOSL
    • Java
    • Data Security
    • Data Architecture
    • Salesforce Administration
    • Veeva CRM Management
    • production support
    • Apex class
    View More
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