Ebada Naeim

Customer Support Representative

• Job Details:Assisted customers with inquiries, orders, and issue resolution through various communication channels. Provided efficient support to ensure customer satisfaction and compliance with company policies. Managed returns, refunds, and escalations while maintaining a professional and customer-centric approach.

Technical Support Customer Service Representative

• Job Details:Provided technical assistance for Amazon devices and services, troubleshooting software and hardware issues. Guided customers through setup, configuration, and issue resolution for various Amazon products. Collaborated with internal teams to report bugs and improve user experience.

Computer Repair Technician

• Job Details:Diagnosed and repaired hardware and software issues on desktops, laptops, and other devices. Provided technical support to customers, troubleshooting and resolving IT-related problems. Assisted in assembling and upgrading computer systems based on customer needs.