Ebaa Gamal Arafa

Patient Support Services Assignee (Project Management)Full Time

• Job Details:• Collaborate with cross-functional stakeholders to select the most efficient service provider. Lead the process starting from briefing, bidding, negotiating to get the best quality of service with best prices. Support in planning & executing PSP/PAP for new launches/indications. • Challenge status quo to improve the customer’s experience through fulfilling current gaps, utilizing process improvement methodologies & focusing on efficiency & innovation. • Monitor the proper implementation of all ongoing patient programs by field visits to HCPs, centers & service provider, and with regular reporting of strong KPIs. • Co-develop corrective/preventive measures with the concerned stakeholders for any identified deviation in process or breach in contract. • Participate in medico-marketing business reviews & share the updates of all ongoing patient programs, beside providing monthly reports on regular basis. Co-develop best PSS Strategy with franchise leads through a comprehensive understanding to the patient journey & market dynamics changes. • Restock FOC packs at service provider level, based on current consumption & anticipated demand. Conduct quarterly visits for the outer packs destruction. • Communicate with relevant stakeholders for handling counterfeit/smuggled cases. • Collaborate with the relevant stakeholders to standardize the process of dispensing FOC packs for PHI patients. • Handle the educational materials process starting from briefing till submission on Promo-Mats. • Ensure to get all necessary approvals on the system prior to the program execution, and that all service provider staff received all required trainings before the program implementation. Monitoring that all AE, PTC & other PV data are reported to Sanofi within the timelines. • Work collaboratively with cross-functional stakeholders for launching new patient programs, to ensure maximum efficiency, cost effectiveness, SOP compliance & audit readiness, and maintain the highest standards of PSS.

General Manager Executive Assistant & Events CoordinatorFull Time

• Job Details:• Provide the GM with all the needed administrative support: - Schedule appointments & coordinate arrangements for meetings & conferences. - Organize & maintain files of GM correspondences, records, etc. Follow up on pending matters. - File & retrieve records & correspondence. Keep sensitive material in confidence. • Provide general administrative support to the team. Take meeting minutes. Develop & follow up the filing system. • Prepare presentations upon request. • Handle correspondences (in/out e-mails, etc.). Receive & assess incoming/outgoing mails, respond directly on routine matters, direct elsewhere or put forward to the executive where necessary, first obtain supporting information from relevant departments. • Manage all monthly meetings/kick-off meetings/Annual Cycle Meetings comprehensively starting from briefing, bidding, inspection till execution & payment. Ensure that all are compliant with Sanofi Regulations & SOPs. Also, responsible for applying the HSE related requirements for the company in all related working procedures. Involve in organizing symposia & congresses. • Support the launch of new products when available in managing all logistics & administrative tasks. • Handle all visits logistics from bookings, reservations, & communicate with the relevant stakeholders to take the necessary actions for applying safety measures & high professional standards. • Coordinate between GBU team & other departments in order to support & facilitate their relevant requests. • Initiate & finalize all E-BUY & MY-COMET requests (Staff/Group/Expert/Standalone Meetings) with a close follow up on approval cycle. In addition, physical assistance in execution in Mega Events (e.g. COP27). • Create & maintain good & friendly relationships with all associates, agencies & other service providers. • Create new vendors & playing an active role in solving late payment issues for external stakeholders. • Initiate & follow up of expenses in relation with the budget.

Business Unit Head AssistantFull Time

• Job Details:• Arrange appointments & daily agenda of the Business Unit Head. • Handling phone calls and correspondences (in/out e-mails, etc.). • Developing & following up the filing system of the office. • Preparing presentations upon request. • Taking minutes of meetings. • Event management for all marketing events, cycle meetings, travel arrangements, etc. and following up on due dates. • Initiating and finalizing all E-BUY, MY-COMET & BTA requests (staff/group/expert/local & international standalone Meetings & conferences) with a close follow up on approval cycle. In addition to physical assistance in execution in Mega Events. • Assist the team to provide the required documents for closing, to avoid any deviation. • Taking the lead of vendor creation & payment process with P2P team to ensure swift & proper payment transfers. • Playing an active role in solving late payment issues for external stakeholders. • Updating the team on regular basis about any changes related to global/local processes & SOPs. • Following up all OTPs, PRs, Repair orders, expense sheets, traveling advance, courier, etc. • Ordering the required stationary items to keep available stock for the office needs. • Handling team requests in a timely manner (e.g. business cards, vaccines, car licenses, medical insurance cards, best achievers, etc.). • Preparing monthly reports to the BU Head within the deadlines. • Following up on monthly marketing reports to be sent to the BU Head within the timelines. • Responsible for applying the HSE related requirements for the company in all related working procedures.