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ESLAM Ahmed Ramadan

Training Manager at CAF Cafe KSA

Riyadh, Saudi Arabia

Work Experience

  • Training ManagerFull Time

    CAF Cafe KSA

    Nov 2021 - Present -3 yrs, 8 months

    Saudi Arabia , Riyadh

    • Senior Learning & Development specialistFull Time

      Starbucks

      Aug 2015 - Jan 2021 -5 yrs, 5 months

      • Store ManagerFull Time

        Starbucks

        May 2013 - Aug 2015 -2 yrs, 3 months

          • Education

          • Bachelor's Degree in Tourism guidance

            Suez Canal University (SCU)

            Jan 2011 

          Achievements

          Creating Heart Program for customer service on ALshaya group - which was a great progress in Alshaya customer service & care department Certified Coffee Master Trainer Certified TOT Best Partner of Starbucks Mena 2015

          Skills

          • Training
          • Leadership
          • MS Office Suite
          • Management
          • Translation
          • Training Manager
          • Team Coaching

          Languages

          • English

            Advanced

          Training & Certifications

          • Train of Trainer (TOT)

            Allison·2021

          • Coffee Master certified Trainer

            Alshaya LLC·2020

          • TTT ( train of the trainer

            Alshaya LLC·2017
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