ENGY ABDELLATIF

Front End DeveloperFreelance / Project

• Job Details:* Assemble technical and design requirements, integrating user-facing and front-end elements to maintain web presence effectiveness. * Test site compatibility across multiple browsers and devices, uncovering and debugging issues and addressing inconsistencies. * Write clean HTML and CSS code, integrating design according to web development plans. * Generate design frameworks designed to encourage maximal user response rates to ad placements. * Draft design timeline specifications to create accurate project deadlines and set budgetary metrics. * Culling knowledge of industry trends and technology innovation to improve marketability, reach and workflow.Reviewed and tested customer-facing prototypes before deployment, applying best practice diagnostic techniques to verify usability. * Complete full redesigns of existing websites to improve navigation, enhance visuals and strengthen search engine rankings. * Plan and engineer RESTful web services to manipulate dynamic datasets. * Develop landing pages, dashboards and online applications using HTML, CSS and JAVA scripting.

Customer Service & Product Support SpecialistFull Time

• Job Details:* Processed over 24000 support requests for technical assistance on wide range of issues related to insulin pump and CareLink software. * Follow up with clients to verify optimal customer satisfaction following support engagement and problem resolution. * Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks. * Increased sales by educating prospects on benefits of products and services in comparison to competitors. * Retained existing clients and developed new accounts by extending high quality and efficient support service.

Customer Relation ManagerFull Time

• Job Details:* Managed quality assurance program, including on-site evaluations, internal audits and customer surveys. * Planned and coordinated numerous marketing events, resulting in a significant increase in clients database. * Cultivated excellent long-term relationships with clients, maintaining ongoing communication and facilitating solutions to address concerns. * Resolved the property management problems, improved operations and provided exceptional client support.