EMAN Kamel Mohamed

Call center AgentFull Time

• Job Details:• Providing customers with a great experience through a proactive, customized, personalized relationship mainly via phone contact • Applying FCR concept for all customer’s inquires • Handle and retain all the customer’s complaints within the SLA • Communicating effectively with all departments of Vodafone to resolve customer problems and request when needed • Implement high quality standards of Customer Service for customers through exceeding all KPI’s threshold