EL KAABI AYOUB

Content Processing Specialist

• Job Details:Understand client policies and guidelines to analyze information effectively and make correct moderation decisions promptly. Protect brands from harmful content on various social media platforms, including Facebook, Twitter, Instagram, and TikTok to ensure the safety of their online community. Promote a positive community for the brands by issuing responses and removing negative brand sentiments. Respond to potential customers via chat, email, or direct messages using template responses, adjusting them as necessary. Ensure compliance with platform policies and legal regulations, proactively identifying and addressing potential risks to maintain a safe and secure online environment for both the brand and its community.

Quality Analyst

• Job Details:Inspect and audit moderated social media content to ensure compliance with company policies and client guidelines. Conduct coaching sessions with agents to improve performance and maintain policy adherence. Collaborate with clients to align on policies and address process updates or challenges. Provide real-time support and assistance to agents during live operations, enhancing efficiency and accuracy.

Bilingual Customer Service Representative

• Job Details:Interact effectively with customers via phone, email, online chat, and social media. Setup and resolve problems with customer's accounts, and keep records of customer interactions and transactions. Direct unresolved issues to a different department if needed, and coordinate effectively with internal departments.