Elaf Badr

Call Center AgentFull Time

• Job Details:-I provided exceptional customer service to clients, assisting with inquiries, bookings, and problem resolution. -I handled a high volume of customer calls and emails professionally and courteously. -Proficiently operated Amadeus GDS for booking and modifying flights, ensuring accuracy and efficiency. -Successfully managed situations involving upset customers whose flights had been rescheduled or canceled, addressing their concerns with empathy and professionalism.