Emad El-Din Abd El Samei Gaber
Ambitious person
Helmeyat Alzaytoun, Cairo, EgyptWork Experience
Customer Service Representative Full Time
Vodafone Company (Out Source)
Oct 2013 - Jun 2014 -8 months
Egypt , Cairo
- Job Details:•Responded to customer inquiries, requests and resolved issues efficiently and professionally. •Handled a high influx of inbound calls within a dynamic call center environment.
Collection Account Manager Full Time
Etisalat Misr (Out Source)
May 2010 - Oct 2012 -2 yrs, 5 months
Egypt , Cairo
- Job Details:-Coordinate with all the concerned departments to resolve all billing & Collection issues and identify root causes for Non-Payment. -Persuade customers diligently to pay past due amounts.
ADSL Back Office Administrator & Customer Service Representative Full Time
Vodafone Company (Out Source)
Jun 2007 - May 2010 -2 yrs, 11 months
Egypt , Cairo
- Job Details:-Handled customer inquiries, Complaints, and ADSL billing questions. -Created ADSL billing For Prepaid and postpaid Customers.
Customer Service Representative (Debt collector) Full Time
C3 (Call Center Company )
May 2003 - Dec 2005 -2 yrs, 7 months
Egypt , Cairo
- Job Details:Persuade customers to pay their past due amounts.
Education
Bachelor of Arts, Mass Communication Department in Mass Communication
Ain Shams University (ASU)Jan 1997 - Jan 2001 - 4 yr
High School - Thanaweya Amma
ElkobaaJan 1997
Skills
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
ICDL (International Computer Driving License).
UNESCO·2010Call Center Learning Solutions.)CCLS
YAT Education Center·2005Call Center Learning Solutions.)CCLS)
YAT Education Center·2005