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Business Development Manager and Sales Representative

• Job Details:Strategize ways to build market share, increase revenue and acquire success through innovative developments in organisational structure. Facilitate monthly sales presentations to audiences of up to 200 people and communications for upcoming joint venture opportunities and collaborative business efforts. Identify ways to build brand awareness through engaging campaigns that establish the company’s reputation, incite curiosity, and inform potential customers. Establish product loyalty through continual efforts to build, rebrand, modify, and increase product offerings in a way that is honest, competitive, and true to the company mission. Liaise with the management and other team members and understand the upcoming events to maximise sales opportunities. Distribute prospect leads via the CRM system.

B2B Client Relations Manager (Maintenance Services)

• Job Details:Successfully built new and existing relationships (with high end estate agents, hotels, companies). Contacted upwards of 75 clients each day to guide them through a satisfaction survey to elicit feedback and assess consumer understanding of products and services. Facilitated communication for clients who were unhappy with an outcome and developed timely solutions to address the need and reestablish credibility. Maintained the personal records for clients, and updated or modified their information as necessary. Successfully managed a large portfolio of 700 - 1000 clients. Conducted business reviews to ensure clients are satisfied with our services. Escalated and resolving areas of concern as raised by clients. Monitoring company performance against service level agreements and flagging potential issues. Updated the CRM and ensuring account managers are aware of changes within clients. Liaised with internal departments to ensure client needs are fulfilled effectively.

Account Manager Executive & Client Relations Internship

• Job Details:Communicated regularly with each client to take orders, confirm quantities and specifications, and provide an ETA based on reports from logistics. Provided solutions for problems and guarantee resolution in a manner that doesn’t compromise company success or integrity, and effectively meets client needs. Collaborated with colleagues to identify areas for product development, create lead generation strategies, and build brand awareness with engaging advertisement. Participated in internal and client calls with relationship managers to discuss new business. Assisted with client relationship expansion initiatives. Participated in team meetings and perform new prospect searches. Worked with relationship managers to prepare new product presentations.