Donya Matar

Network EngineerFull Time

• Job Details:· Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more; · Follow standard processes and procedures; · Do initial steps with the customers to solve or determine the physical problems. · Troubleshooting with the customers the Logical cases, static subnets issues & basic hosting problems. · Creating trouble ticket to document the customer complaint with the troubleshooting steps done and redirect it to CTS2 team. · Following up with the customers after receiving the tickets from CTS2 team. · Determine the outage and service degradations issues based on customers’ complaints analysis and escalating that to CTS2 team. · Handling Customers calls within the effective defined Quality