DM
Donia mohamed
System Administrator at Rashideen Egypt For Trade
Maadi, Cairo, EgyptWork Experience
System AdministratorFull Time
Oct 2024 - Present -7 months
Egypt , Cairo
- Job Details:• Configure, manage, and maintain Virtual Machine Servers within a Data Center environment to ensure optimal performance and availability. • Oversee server configurations and monitor system health to ensure continuous uptime and efficiency. • Administer Exchange server environment, including the creation of user rules and troubleshooting server errors. • Manage both Windows and Linux virtual machines, providing ongoing system configuration and optimization. •Utilize VMware vSphere (VCenter) for managing virtual infrastructure, contributing to streamlined operations and scalability. • Responsible for SAN storage management, ensuring secure, reliable, and efficient data storage solutions. •Oversee Kaspersky antivirus solutions, ensuring network security and efficient antivirus management. • Implement and manage data transfer and backup procedures using VEEAM for disaster recovery purposes. •Enforce IT policies across the organization, including managing shared folder permissions and access rights. Administer Active Directory, including user account management, email setups, group configurations, and access control. •Implement, configure, and manage Azure resources, including virtual machines, networks, storage, and databases. •Manage Azure resource groups, network security groups (NSG), and virtual networks (VNet) for secure and efficient cloud environments. •Monitor and analyze resource usage to ensure cost-effective cloud deployments
Help Desk SpecialistFull Time
Jan 2024 - Oct 2024 -9 months
Egypt , Cairo
- Job Details:•Act as first and second-line technical support to end-users, providing timely resolution of hardware and software issues. •Managed access permissions for shared folders and remote access servers to ensure proper security and functionality. •Assisted in managing communication invoices, ensuring proper tracking, payment, and communication with vendors. •Provided SAP Master Data updates regarding IT hardware, maintaining accurate records for asset management.
Technical Support AgentFull Time
- Job Details:• Delivered exceptional customer support by addressing inquiries about company products and services. •Provided troubleshooting and issue resolution, ensuring customer satisfaction and fostering positive relationships. •Efficiently managed and resolved customer complaints, ensuring prompt solutions and maintaining customer trust.
Frontend Web developerFull Time
- Job Details:• Designed and developed user-friendly, responsive web pages using HTML, CSS, and JavaScript to enhance user experience. •Performed ongoing website maintenance and updates, ensuring optimal functionality and performance.
Education
Bachelor's Degree in Bachelor of Business Administration
Sadat Academy for Management Sciences (SAMS)Jan 2017 - Jan 2021 - 4 yr
Bachelor's Degree in business information system
Sadat Academy for Management Sciences (SAMS)Jan 2020
Languages
English
Beginner
Training & Certifications
Linux
NTI·2025AWS Cloud Service Management& Operation
NTI·2025Microsoft Azure Fundamentals
Udemy·2024Windows Server Administration
Udemy·2024VMWare vSphere 7 ESXI and V-Center
Udemy·2024Amazon Web Service CLF-C02
amazon·2024