Radwa Abd ElAal

Customer Experience (cx) ConsultantFull Time

• Job Details:i'm responsible to enhance customer experience regarding system, services, products and process. i audit for all customer services department on daily basis to ensure high quailty of service to be given to our customers. coaching team leaders and supervisors to sure we all have same standards. analyzing monthly data to preparing reports to check if we on track regarding company's yearly targets. set meeting on monthly basis to keep higher management aligned with current challenges. set training sessions if needed for staff to fill gaps they are facing if existed.

Blended Customer serviceFull Time

• Job Details:handled all front line departments as customer service and technical support for ADSL, included collection team, Vodafone cash team, individual & corporate lines

customer service representativeFull Time

• Job Details: Handle issues as FCR’s.  Help customers to reach the maximum satisfaction.  Doing sales & Marketing for new updating rate plans & offers.  Setting new plans as per correcting & improving work.