Basic Info

Doaa Mohammed

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Humen resources generalist at Awlad Ragab for Trading

Experience Details

Humen resources generalist

Human Resources

Experienced (Non-Manager)

Responsible for all the issues that related to the employee relation in the branch
Also responsible for the medical and social insurence
Recruiting blue caller


Company Details

Awlad Ragab for Trading

Dakahlia, Egypt

More than 1000 employees

Retail

Www.awladragab.com

May 2014 to present (3 years 3 months)
Customer service at Awlad Ragab for trading

Experience Details

Customer service

Sales/Retail

Experienced (Non-Manager)

solve customer problems and help them
giving training for the the new employees to learn them how to deal with customers

Evaluating the performance of employees


Company Details

Awlad Ragab for trading

Cairo, Egypt

N/A

Food and Beverage Production, Supermarkets

www.awladragab.com

Apr 2013 to Apr 2014 (1 year)
Sales agent at Vodafone

Experience Details

Sales agent

Customer Service/Support, Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Vodafone (multinational)

Cairo, Egypt

More then 1000 employees

Retail, Marketing and Advertising

www.vodafone.com

Oct 2012 to Mar 2013 (5 months)

Achievements


I have achievement BPO course , which is a scholar ship from telecommunication ministry and higher education minstry

Education

Bachelor of AlAlsun in languages

Education Details

Bachelor of AlAlsun

languages

Ain Shams University, Egypt

C / Good / 65 - 75%

German language- English language

N/A

Ain Shams University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

new secondry school for girls

Egypt

2008

A / Excellent / 85 -100%

N/A

new secondry school for girls
2008

Certifications

Toefl
Mar 2015

Certificate details

Toefl

Mar 2015

497 out of 667

N/A

N/A

Amediest

N/A

Certificate details

Foundation humen resources

Dec 2016

N/A

N/A

N/A

The American University of Cairo

Certifcate of humen resources includes
Com&pen
Employee relation
Recruitment
Organization behaviour

Certificate details

Career humen resources

May 2017

N/A

N/A

N/A

The Americsn University of Cairo

Career humen recources certificate includes
Talent Managment
Strategic Humen Resources
Performance Managment

Training and Courses

Training/Course Details

PBO Course

Mar 2012

Ain Shams university

• EDUEGYPT BPO Course :( March3:August16, 2012) It’s a program that is organized by ITI (information technology institute). It is a cooperation protocol signed between the ministry of high education and the ministry of communication that outline an executive plan to conduct under graduate training on soft skills, language, abilities, and technical competence. Topics Covered: • Soft Skills: Presentation, Communication, Interviewing and CV writing skills. Analytical Skills: Fishbone Analysis, 6 thinking hats, Pareto Chart, Decision Tree Analysis, Brainstorming, Creative Thinking, Attention to Details, Arrangement and Categorization of data. • Computer Skills: Microsoft Office 2007(Word, Excel, Power Point). Internet Browsing • Numerical Skills: Adding; subtracting; multiplying and dividing: Decimals and fractions, long Division, BODMAS, Ratio& Proportions, Cost& Profit, and Aptitude Test. • Language Skills: Grammar & Pronunciation

Training/Course Details

• English course

Aug 2011

Berlitz

English course

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicBusiness DevelopmentCareer Humen ResourcesChallengesChangesComputer SkillsCustomer CareCustomer ServiceEnglishFlexibleFood And Beverage ProductionFoundation Humen ResourcesGermanHard WorkerHuman ResourcesHumen Resources GeneralistInteractiveLanguagesMarketing And AdvertisingPBO CoursePresenterReadingRetailSalesSales AgentSupermarketsSupportTeaching LanguagesTeam PlayerToeflTravallingVodafoneWorking English Course

Self-assesed Skills

Languages

German

German

: Intermediate

: Intermediate

: Intermediate

: Intermediate

English

English

: Advanced

: Fluent

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Computer Skills

Computer Skills

: Intermediate

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

customer care

customer care

: Expert

: Extreme - I love it!

:

1-3 years

teaching languages

teaching languages

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Presenter, Flexible / Adaptive, Interactive, Team Player

Online Presence

https://www.linkedin.com/in/doaa-ahmed-1b4b9669http://www.facebook.com/doaaahmed

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