Basic Info

Doaa Hassan

1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Admin / Social Media Specialist at Rizkallah Art Foundation

Experience Details

Admin / Social Media Specialist

Administration, Customer Service/Support

Entry Level

Handling the customers’ inquiries through (Facebook, Instargram, phone calls, Whatsapp, emails & messages) & following up with them.

- Directing the business requests, the complaints, transfers & refunds to the concerned departments.

- Sending SMS & broadcast messages when needs to our customers (reminders, announcements)

- Saving the new customers contacts in the database (on the customer service phones & in an excel sheet) to be sent to the concerned department/s.

- Providing feedback to the management about any recommendations, improvements & suggestions based on the customers’ demands.

- Ability to communicate & present Rizkallah’s services to our customers’ in compliance with the set vision, mission & image.

- Handling these payments (SMS website recharging & the rent).

- Handling the Mommy Club (Facebook Page) registration procedures (sending emails, checking the valid cards, sending the validation code emails to the customers) then sending these cases to the concerned department to proceed.


Company Details

Rizkallah Art Foundation

Cairo, Egypt

11-50 employees

Education, Arts and Crafts

N/A

Aug 2016 to present (5 months)
Nursery at Teletubbies Nursery

Experience Details

Nursery

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

Evaluating Children in the class work and assignments.
Preparing classroom and coursework materials.
Classroom management.
Maintaining discipline in the classroom.
Creating a n attractive teaching atmosphere.
Ability to work in stressful situations and under pressure.
Good listening skills.
Planning and organisational skills.
Patience.


Company Details

Teletubbies Nursery

Cairo, Egypt

1-10 employees

Education

TeletubbiesNursery1@hotmail.com

Mar 2014 to Aug 2016 (2 years 5 months)

Achievements


Trained/Educated others Saved time by coming up with efficient methods Written articles that was published online.

Education

Bachelor's Degree in law

Education Details

Bachelor's Degree

law

Faculty of Law, Ain Shams University, Egypt

Not specified

N/A

N/A

Faculty of Law, Ain Shams University
2012 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

saint fatima

Egypt

2011

B / Very Good / 75 - 85%

N/A

saint fatima
2011

Training and Courses

Training/Course Details

English , Italian , human resources

Jan 2012

la scola viva

N/A

This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

Admin / Social Media SpecialistAdministrationArabicArticles WriterArts And CraftsCustomer ServiceCustomer-orientedEducationEnglishEnglish , Italian , Human ResourcesIndividual Learning Differences KnowledgeInteractiveInternetLawListening MusicManagement ExpertiseMicrosoft WordNurseryPresenterReading BooksRunningSocialSupportTeam PlayerWriting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Advanced

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Internet

Internet

: Advanced

: High

:

3-5 years

Microsoft Word

Microsoft Word

: Beginner

: Medium

:

Less than 1 year

Customer Service

Customer Service

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

Individual Learning Differences Knowledge

Individual Learning Differences Knowledge

: Advanced

: Extreme - I love it!

:

1-3 years

Articles Writer

Articles Writer

: Advanced

: Extreme - I love it!

:

1-3 years

Management expertise

Management expertise

: Intermediate

: High

:

1-3 years

Key Skills

Presenter, Customer-oriented, Social, Interactive, Team Player

Online Presence

Dodda_619@hotmail.comDoaa_619

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