Doaa Soultan

Administrative ManagerFull Time

• Job Details:Administrative supervision of the institution’s departments and daily follow-up of the latest developments in work and submitting them to the General Manager, solving and analyzing problems and reaching solutions for them. Managing the General Manager's office, responding to emails and calls, and scheduling interviews with the priority required for the work Attend meetings, record important points, prepare a meeting agenda and report after each meeting, and save them for review. Responsible for the paper system and files of the General Manager Responsible for booking flights and hotels for visitors Responsible for the company's quality department, conducting internal reviews and corrective actions for non-conformists. I have obtained more than one ISO 9001-2015 quality certificate. Responsible for annual external reviews by ISO-certifying companies

Customer Service ManagerFull Time

• Job Details:Supervising the reception and back office staff offices,following up on the workflow and customer satisfaction with the service, also following up on submitted complaints, resolving them, taking corrective action and following up on themPreparing a monthly report for management that includes department follow-up and some recommendations, if any.Supervising the supervision items in the event of an external visit or event

Front Desk SupervisorFull Time

• Job Details:Supervising reception staff.Preparing daily and monthly reports for the department.Follow up on the problems facing customers and try to solve them,Develop new ideas to improve workflow and present them to management.