Doaa Mostafa

Senior Digital Contact Center Moderation at Andalusia Group for Medical Services

Alexandria, Egypt

Andalusia Group for Medical Services

Jul 2020 - Present -4 yrs, 10 months

Egypt

Job Details:Followed up and managed comments and messages on Facebook, Instagram, TikTok, and Google My Business. Replied to patient questions in a clear, polite, and helpful way. Sent complaints or special cases to the responsible department and followed up until solved. Booked and confirmed appointments using the Dot Care system. Recorded patient interactions and closed bookings through the CRM system.

Andalusia Group for Medical Services

Jul 2020 - Oct 2022 -2 yrs, 3 months

Egypt

Job Details:Managed a high volume of daily social media posts, including creating and running engagement and 'send message' ads. Also responsible for planning engagement strategies and building content plans. Responded to messages and questions from followers quickly and clearly. Used tools like Agorapulse to track and measure social media performance. Prepared weekly reports to show the results of social media efforts.

Perfect Solution for Outsourcing and Consultation Business

Apr 2019 - Apr 2020 -1 yr

Egypt

Job Details:Monitored accounts to determine late payments. Searched for customers to communicate and arrange with them the payment methods. High proficiency to communicate effectively with clients and hear inquiries about payment, find solutions. Took actions to force the clients to pay the late debt. Updated the records to know the remaining debts and prepared a report on the collection activity.

Bachelor's Degree in Archeology
Alexandria University (ALEXU)
Jan 2012 - Jan 2017 - 5 yr