DINA VICTOR

Deputy Managing DirectorFull Time

• Job Details:Tasks: ¬ Monitoring monthly key performance Indictors- KPI’s. ¬ Assessing monthly SL achievement of the team. ¬ Monthly business analysis. ¬ Quarterly business SWOT. ¬ Monitoring CRM team: ♣ Monthly Complaints report from CS team. ♣ Escalations from help desk &complaints box. ♣ Monitor customer’s feedback on Facebook page& escalations on the web site with social media specialist. ¬ Dealers’ management (agreements for regular maintenance clients). ¬ In-charge of process audit/review. ¬ Approaching prospects and creating customers pipeline for MCS. ¬ Business presentations for new/ existing clients. ¬ Review quarterly of overheads & staffing (FTE’s). ¬ Handling & heading QBR meetings for existing business (Internal & External). ¬ Service proposal for new clients.

Operations Manager & Deputy Managing Director Full Time

• Job Details:Tasks:  Responsible for Process Auditing/ Review  Handling QBR meetings for existing business  Presenting Service proposal for new clients (operational)  Creating monthly P&L report and presenting it to the GM  In charge of Implementation team  In charge of network management, signing new deals with network service centers and workshops negotiate discounts and monthly business volume  Following up on performance of existing projects

Senior project ManagemerFull Time

• Job Details: Matching the Business requirement document sent by the client with the contract with the actual plan set by the implementation team.  Setting the project plan (quarterly plan)  Conducting monthly & quarterly business review meeting with the senior management (QBR).  Managing the client operation with the Team leaders.