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Dina Ahmed Abd El Rahman

Academic manager

Giza, Egypt

Work Experience

  • Academic managerFull Time

    Nyzak Kindergarten

    Nov 2016 - Sep 2022 -5 yrs, 10 months

    Egypt , Giza

    • English teacherFull Time

      Under 5 International Preschool

      Mar 2016 - Oct 2016 -7 months

      Egypt , Giza

      • Senior admin and recruitment coordinatorFull Time

        Aria Systems, Inc

        Nov 2012 - Jun 2015 -2 yrs, 7 months

        Egypt , Cairo

        • Job Details:Senior customer service coordinator at Aria systems Inc-Cairo ● Workforce planing. ● Creating and assigning global help-desk tasks. ● Organizing Technical support work. ● Supervise Help-desk technical support specialists work. ● Monitoring and controlling customer care/help-desk performance. ● Preparing performance reports. ● Quality Auditing. ● Achieve customer satisfaction/ service level targets. ● Problem analysis.

      • Flight AttendantFull Time

        Food Company

        Oct 2006 - Aug 2012 -5 yrs, 10 months

        Kuwait , Kuwait City

        • Job Details:Flight attendant (First class air Hostess) at Kuwait airways corporation- Kuwait Roles and Responsibilities: ● Attend preflight briefings on details of the flight ● Ensure that adequate supplies of refreshments and emergency equipment are on board ● Demonstrate the use of emergency equipment ● Ensure that all passengers are following safety instructions. ● Serve, and sometimes sell, beverages, meals, or snacks ● Take care of passengers’ needs ● Assist passengers with special needs ● Reassure passengers during flight, such as when the aircraft hits turbulence ● Administer first aid to passengers, when needed ● Direct passengers in case of emergency Excellent English (Spoken and written) Excellent communication skills

        • Education

        • Mass communication Bachelor's Degree in Radio and Television

          Cairo University (CU)

          Jan 2002 - Jan 2006 - 4 yr

        • High School - Thanaweya Amma

          Ibn Sina Language School

          Jan 2001 

        Achievements

        I used to be an excellent student, my grades were always very high. I have achievements as a flight attendant I have many thank you letters from the passengers and also from the management. As a service coordinator I used to be the employee of the month almost every month.

        Skills

        • Internet
        • Microsoft Office
        • Teaching
        • Preschool management
        • Office management
        • Autotask CRM
        • Administration
        • Management
        • Training
        • Facebook Marketing
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        Languages

        • Arabic

          Fluent

        • English

          Fluent

        Training & Certifications

        • Managment and leadership introduction

          Aria Systems·2014

        • Principels of Project Managment

          Aria Systems ·2013

        • CRM (Crew Resource Management)

          Kuwait Airways·2006

        • First Aid

          Kuwait Airways·2006
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