Basic Info
Dina Zayan
2 years
Alexandria, Egypt
Master's Degree
Entry level
Work Experience
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Business and accounting teacher at Egyptian American School
Experience DetailsBusiness and accounting teacher Education/Teaching, Training/Instructor Entry Level Teaching business related subjects to high school students; grades 11 and 12. Qualifications needed: fluent English, v.good presentation skills, dealing with different personalities, strong character, self confidence, class control, students level assessment by quizzes, home works, class participation, and tests grades. Company DetailsEgyptian American School Alexandria, Egypt, Egypt 101-500 employees Education N/A
Sep 2015 to Jun 2016 (9 months)
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Service Point Advisor at DHL
Experience DetailsService Point Advisor Customer Service/Support, Logistics/Supply Chain, Quality Entry Level
Job details: Serving customers who want to ship items from Alexandria, Egypt to any other city in Egypt and to any destination in the world, even those with political and security issues, such as Palestine, Syria, Libya, Iraq, and Yemen; A competitive advantage which doesn't exist in any other competitor, such as Fedex or Aramex or TNT. Getting all the details about the shipper and the receiver to know whether we can ship to them or not. For example, the country name, kind of shipped item, weight, detailed address, phone, and number. All this information is needed to inform the shipper whether the country allows such items to shipped to it, how much it will cost based on the weight, what type of packages we will use to pack the shipped item, do they need a specific documents, such as invoice, or documents needed for agricultural seeds samples...etc. I also had dealt with customers receiving shipments from the branch I work at, paying custom duties, leaving custom clearance documents, receiving calls from customers asking about the arrival date of shipments they are expecting or asking about the fees of items they want to ship to a destination by giving me the weight of the item. Company DetailsDHL (multinational) Alexandria, Egypt More than 1000 employees Logistics and Supply Chain , Package/Freight Delivery www.DHL.com
Aug 2014 to Dec 2014 (4 months)
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English Teaching Assistant at Alexandria Language School
Experience DetailsEnglish Teaching Assistant Education/Teaching, Training/Instructor Entry Level My role their was to assist the form teacher of the class when dealing with the kids "students" in the classroom. Teaching students new concepts. Taking care of them during snack and garden time. Checking homework notebooks. Company DetailsAlexandria Language School Alexandria, Egypt 101-500 employees Education N/A
Sep 2011 to Dec 2012 (1 year 3 months)
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Customer Service Associate/Representative at Sutherland Global Services
Experience DetailsCustomer Service Associate/Representative Customer Service/Support Entry Level Handling customers' complaints and inquiries. Bill explanation. Offering them to upgrade services on their account. Paying bills. Company DetailsSutherland Global Services (multinational) Alexandria, Egypt More then 1000 employees Telecommunications, Outsourcing/Offshoring www.sutherlandglobalservices.com
Dec 2010 to Mar 2011 (3 months)
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Education
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MS. in Marketing
Education DetailsMS. Marketing ESLSCA Business School, Egypt B / Very Good / 75 - 85% Accounting, Contemporary management, Marketing management, Economics, QBA, Leadership, Finance, Human Resources Management, Consumer behavior, International Marketing, Entrepreneurship, Supply Chain. Research Methods, Integrated Marketing Communications, and Operation management. ESLSCA Business School
2013 - 2015
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BSc in Accounting
Education DetailsBSc Accounting Faculty of Commerce, Alexandria University, Egypt Not specified Financial Accounting, Managerial Accounting, Taxation, Companies, Resources, Macro and Micro Economics, Business, Maths, Business law, insurance, Zakat Accounting, Cost Accounting, Statistics, Audit. N/A Faculty of Commerce, Alexandria University
2005 - 2010
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High School - Thanaweya Amma
High School DetailsThanaweya Amma Kaumeya Girls' College (K.G.C) Egypt 2005 A / Excellent / 85 -100% I've got 88.2% in my High school education. Kaumeya Girls' College (K.G.C)
2005
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Certifications
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Young Entrepreneurs-Egypt
May 2010
Certificate detailsYoung Entrepreneurs-Egypt May 2010 N/A N/A N/A AIESEC and sponsored by Unilever company N/A |
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Marketing Diploma LCCI
Oct 2011
Certificate detailsMarketing Diploma LCCI Oct 2011 N/A N/A N/A New Horizons Center N/A |
Training and Courses
Training/Course DetailsMarketing Feb 2014 Mashreq for Business Development company (MBD) My position there was a marketing manager assistant. I was given tasks related to the marketing department to complete them. |
Training/Course DetailsGeneral training across all the departments Jul 2008 Lecico company I spent there 3 weeks summer training during college. I was trained in each department in the company to have a general look how each department works |
Last update more than 3 months ago.
Profile Skills and Keywords
AccountingAdaptiveArabicBusiness And Accounting TeacherBusiness-orientedBusinesses Caring For The EnvironmentCanonCinemaCommunicatorCustomer ServiceCustomer Service Associate/RepresentativeCyclingDHLDancingEducationEnglishEnglish Teaching AssistantFacebookFlexibleFreight DeliveryFrenchGeneral Training Across All The DepartmentsHard WorkerHonestyIntegrityKind PeopleLogisticsLogistics And Supply ChainMarketingMarketing Diploma LCCINestleOffshoringOutsourcingPackagePhotographyQuality AssuranceQuality ControlRunningService Point AdvisorSingingSnorklingSnowSocialSupportSutherland Global ServicesSwimmingTelecommunicationsTennisTransportationUnileverYoung Entrepreneurs-EgyptSelf-assesed Skills
Key Skills
Business-oriented, Communicator, Hard worker, Flexible / Adaptive, SocialOnline Presence
