Basic Info

Dina Zayan

2 years

Alexandria, Egypt

Master's Degree

Entry level

Work Experience

Business and accounting teacher at Egyptian American School

Experience Details

Business and accounting teacher

Education/Teaching, Training/Instructor

Entry Level

Teaching business related subjects to high school students; grades 11 and 12. Qualifications needed: fluent English, v.good presentation skills, dealing with different personalities, strong character, self confidence, class control, students level assessment by quizzes, home works, class participation, and tests grades.


Company Details

Egyptian American School

Alexandria, Egypt, Egypt

101-500 employees

Education

N/A

Sep 2015 to Jun 2016 (9 months)
Service Point Advisor at DHL

Experience Details

Service Point Advisor

Customer Service/Support, Logistics/Supply Chain, Quality

Entry Level

Job details: Serving customers who want to ship items from Alexandria, Egypt to any other city in Egypt and to any destination in the world, even those with political and security issues, such as Palestine, Syria, Libya, Iraq, and Yemen; A competitive advantage which doesn't exist in any other competitor, such as Fedex or Aramex or TNT. Getting all the details about the shipper and the receiver to know whether we can ship to them or not. For example, the country name, kind of shipped item, weight, detailed address, phone, and number. All this information is needed to inform the shipper whether the country allows such items to shipped to it, how much it will cost based on the weight, what type of packages we will use to pack the shipped item, do they need a specific documents, such as invoice, or documents needed for agricultural seeds samples...etc. I also had dealt with customers receiving shipments from the branch I work at, paying custom duties, leaving custom clearance documents, receiving calls from customers asking about the arrival date of shipments they are expecting or asking about the fees of items they want to ship to a destination by giving me the weight of the item.
Skills and qualifications needed: A multi-tasking person, fast, polite and patient with customers, convincing and can absorb customers anger if upset or dissatisfied, fast keyboard typing, very good English language skills; oral and written, high degree of concentration because nearly small mistakes could be fatal and lead to a big problem, take a good care of the money he is responsible for during his shift, College graduate.


Company Details

DHL (multinational)

Alexandria, Egypt

More than 1000 employees

Logistics and Supply Chain , Package/Freight Delivery

www.DHL.com

Aug 2014 to Dec 2014 (4 months)
English Teaching Assistant at Alexandria Language School

Experience Details

English Teaching Assistant

Education/Teaching, Training/Instructor

Entry Level

My role their was to assist the form teacher of the class when dealing with the kids "students" in the classroom. Teaching students new concepts. Taking care of them during snack and garden time. Checking homework notebooks.


Company Details

Alexandria Language School

Alexandria, Egypt

101-500 employees

Education

N/A

Sep 2011 to Dec 2012 (1 year 3 months)
Customer Service Associate/Representative at Sutherland Global Services

Experience Details

Customer Service Associate/Representative

Customer Service/Support

Entry Level

Handling customers' complaints and inquiries. Bill explanation. Offering them to upgrade services on their account. Paying bills.


Company Details

Sutherland Global Services (multinational)

Alexandria, Egypt

More then 1000 employees

Telecommunications, Outsourcing/Offshoring

www.sutherlandglobalservices.com

Dec 2010 to Mar 2011 (3 months)

Education

MS. in Marketing

Education Details

MS.

Marketing

ESLSCA Business School, Egypt

B / Very Good / 75 - 85%

Accounting, Contemporary management, Marketing management, Economics, QBA, Leadership, Finance, Human Resources Management, Consumer behavior, International Marketing, Entrepreneurship, Supply Chain.

Research Methods, Integrated Marketing Communications, and Operation management.

ESLSCA Business School
2013 - 2015
BSc in Accounting

Education Details

BSc

Accounting

Faculty of Commerce, Alexandria University, Egypt

Not specified

Financial Accounting, Managerial Accounting, Taxation, Companies, Resources, Macro and Micro Economics, Business, Maths, Business law, insurance, Zakat Accounting, Cost Accounting, Statistics, Audit.

N/A

Faculty of Commerce, Alexandria University
2005 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Kaumeya Girls' College (K.G.C)

Egypt

2005

A / Excellent / 85 -100%

I've got 88.2% in my High school education.

Kaumeya Girls' College (K.G.C)
2005

Certifications

Certificate details

Young Entrepreneurs-Egypt

May 2010

N/A

N/A

N/A

AIESEC and sponsored by Unilever company

N/A

Certificate details

Marketing Diploma LCCI

Oct 2011

N/A

N/A

N/A

New Horizons Center

N/A

Training and Courses

Training/Course Details

Marketing

Feb 2014

Mashreq for Business Development company (MBD)

My position there was a marketing manager assistant. I was given tasks related to the marketing department to complete them.

Training/Course Details

General training across all the departments

Jul 2008

Lecico company

I spent there 3 weeks summer training during college. I was trained in each department in the company to have a general look how each department works

This profile is fresh!
Last update 13 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdaptiveArabicBusiness And Accounting TeacherBusiness-orientedBusinesses Caring For The EnvironmentCanonCinemaCommunicatorCustomer ServiceCustomer Service Associate/RepresentativeCyclingDHLDancingEducationEnglishEnglish Teaching AssistantFacebookFlexibleFreight DeliveryFrenchGeneral Training Across All The DepartmentsHard WorkerHonestyIntegrityKind PeopleLogisticsLogistics And Supply ChainMarketingMarketing Diploma LCCINestleOffshoringOutsourcingPackagePhotographyQuality AssuranceQuality ControlRunningService Point AdvisorSingingSnorklingSnowSocialSupportSutherland Global ServicesSwimmingTelecommunicationsTennisTransportationUnileverYoung Entrepreneurs-Egypt

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Key Skills

Business-oriented, Communicator, Hard worker, Flexible / Adaptive, Social

Online Presence

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