Dina Fawzy – Account Advisor

Work Experience

Raya CX

Feb 2022 - Dec 2022 -10 months

Egypt , Cairo

Job Details:- Communicate with customers through live chat or outbound calls to answer questions - Using the company system, entring all data relevant to the clients. - Handing on the clients’ requests to the concerned team and confirming with them all details. - Dealing with a variety of incoming contacts, answering technical product queries, service issues, pre and post-sale inquiries, troubleshooting, handling complaints, and problem-solving with the objective of providing first contact resolution where application.

Travel Sawa

Sep 2019 - Sep 2020 -1 yr

Egypt , Cairo

Imagine Travel

Jun 2018 - Aug 2019 -1 yr, 2 months

Egypt , Cairo

BDO Esnad

Jan 2016 - May 2018 -2 yrs, 4 months

Egypt , Cairo

Job Details:-Making outbound calls and handle incoming calls throughout the day. - To convert as many calls as possible into confirmed reservations and to close a deal. - Answer questions about service options and pricing, to present the benefits of various products , services and to assist customers.

Bachelor's Degree in Faculty of Arts Department of French tour guide
Ain Shams University (ASU)
Jan 2010 - Jan 2014 - 4 yr
High School - Thanaweya Amma
Lycée La Liberté Héliopolis.
Jan 2009