Basic Info
Dina Ali
Less than 1 year
Cairo Governorate, Egypt
High School
Student
Work Experience
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International Call center agent at Vodafone UK
Experience DetailsInternational Call center agent Customer Service/Support Entry Level the job is based on listening to customers' issues and find the best ways to solve them out and calm the customers down. it requires patience and quick thinking, as well as being able to deal well with the system and gather all the information needed about every problem and how it should be solved. time management is extremely important as well. it also requires an very good English skills as you speak to foreigners all the time. Company DetailsVodafone UK (multinational) Cairo, Egypt More than 1000 employees Telecommunications https://www.vodafone.co.uk
Nov 2015 to Feb 2016 (3 months)
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IT committee volunteer at IEEE (student activity)
Experience DetailsIT committee volunteer IT/Software Development Student N/A Company DetailsIEEE (student activity) Helwan, Egypt http://www.ieeer8.org/
Aug 2014 to Aug 2015 (1 year)
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Online marketing at Qnet
Experience DetailsOnline marketing Marketing/PR/Advertising , Business Development, Operations/Management Experienced (Non-Manager) N/A Company DetailsQnet (multinational) Hong Kong More than 1000 employees Marketing and Advertising, Business Services - Other, Consumer Services http://www.qnet.com/
Feb 2014 to Jan 2015 (11 months)
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Achievements
working with my team and giving a hand in organizing any event and representing our organization
winning english compititions for my school , leading the musical band of my school, volunteering for IEEE at college
Education
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Bachelor's Degree in Faculty of engineering
Education DetailsBachelor's Degree Faculty of engineering, communications and computers department Helwan University, Egypt C / Good / 65 - 75% C++ , electronics , mathes , communication systems , logic circuits , integrated circuits, signal analysis ... N/A Helwan University
2012 - 2018 (Expected)
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High School - Thanaweya Amma
High School DetailsThanaweya Amma misr al gadeeda al namozagya Egypt 2012 A / Excellent / 85 -100% N/A misr al gadeeda al namozagya
2012
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Certifications
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java
Apr 2014
Certificate detailsjava Apr 2014 N/A N/A N/A ITShare N/A |
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WEB design master
Jan 2016
Certificate detailsWEB design master Jan 2016 N/A N/A N/A ITshare centers N/A |
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Managment
Jul 2014
Certificate detailsManagment Jul 2014 95 out of 100 N/A N/A Swiss e-learning institute N/A |
Training and Courses
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java at ITShare
Apr 2014
Training/Course Detailsjava Apr 2014 ITShare N/A |
Training/Course Detailsmotorsport managment Jul 2015 swiss e-learning institute N/A |
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CCNA at network4all
Dec 2014
Training/Course DetailsCCNA Dec 2014 network4all N/A |
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telecommunications at Egypt telecom
Jul 2015
Training/Course Detailstelecommunications Jul 2015 Egypt telecom N/A |
Last update 26 days ago.
Profile Skills and Keywords
AdaptiveAnalyticalBusinessBusiness Services - OtherC++CCNACodingCommunications And Computers DepartmentCommunicatorConsumer ServicesCustomer ServiceDrawingEnglishFaculty Of EngineeringFlexibleGermanHTMLITIT Committee VolunteerInternational Call Center AgentJavaManagementManagmentMarketingMarketing And AdvertisingMeeting New PeopleMotorsport ManagmentMusicOnline MarketingPHPProblem SolverQnetReadingRunningSoftware DevelopmentSupportSupportiveTeaching EnglishTelecommunicationsTravelingVodafone UKWEB Design MasterWeb DesignWeb DevelpomentSelf-assesed Skills
Tools and Technologies
C++
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CCNA
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Java
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HTML
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PHP
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Fields of Expertise
marketing
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management
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Teaching English
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web design
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web develpoment
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coding
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Key Skills
Analytical, Communicator, Problem Solver, Flexible / Adaptive, SupportiveOnline Presence
