Basic Info

Dina Ali

Less than 1 year

Cairo Governorate, Egypt

High School

Student

Work Experience

International Call center agent at Vodafone UK

Experience Details

International Call center agent

Customer Service/Support

Entry Level

the job is based on listening to customers' issues and find the best ways to solve them out and calm the customers down. it requires patience and quick thinking, as well as being able to deal well with the system and gather all the information needed about every problem and how it should be solved. time management is extremely important as well. it also requires an very good English skills as you speak to foreigners all the time.


Company Details

Vodafone UK (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

https://www.vodafone.co.uk

Dec 2015 to Jan 2016 (1 month)
IT committee volunteer at IEEE (student activity)

Experience Details

IT committee volunteer

IT/Software Development

Student

N/A


Company Details

IEEE (student activity)

Helwan, Egypt

http://www.ieeer8.org/

Aug 2014 to Aug 2015 (1 year)
Online marketing at Qnet

Experience Details

Online marketing

Marketing/PR/Advertising , Business Development, Operations/Management

Experienced (Non-Manager)

N/A


Company Details

Qnet (multinational)

Hong Kong

More than 1000 employees

Marketing and Advertising, Business Services - Other, Consumer Services

http://www.qnet.com/

Feb 2014 to Jan 2015 (11 months)

Achievements


working with my team and giving a hand in organizing any event and representing our organization


winning english compititions for my school , leading the musical band of my school, volunteering for IEEE at college

Education

Bachelor's Degree in Faculty of engineering

Education Details

Bachelor's Degree

Faculty of engineering, communications and computers department

Helwan University, Egypt

C / Good / 65 - 75%

C++ , electronics , mathes , communication systems , logic circuits , integrated circuits, signal analysis ...

N/A

Helwan University
2012 - 2018 (Expected)
High School - Thanaweya Amma

High School Details

Thanaweya Amma

misr al gadeeda al namozagya

Egypt

2012

A / Excellent / 85 -100%

N/A

misr al gadeeda al namozagya
2012

Certifications

java
Apr 2014

Certificate details

java

Apr 2014

N/A

N/A

N/A

ITShare

N/A

Certificate details

WEB design master

Jan 2016

N/A

N/A

N/A

ITshare centers

N/A

Managment
Jul 2014

Certificate details

Managment

Jul 2014

95 out of 100

N/A

N/A

Swiss e-learning institute

N/A

Training and Courses

java at ITShare
Apr 2014

Training/Course Details

java

Apr 2014

ITShare

N/A

Training/Course Details

motorsport managment

Jul 2015

swiss e-learning institute

N/A

Training/Course Details

CCNA

Dec 2014

network4all

N/A

Training/Course Details

telecommunications

Jul 2015

Egypt telecom

N/A

This profile is fresh!
Last update 19 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAnalyticalBusinessBusiness Services - OtherC++CCNACodingCommunications And Computers DepartmentCommunicatorConsumer ServicesCustomer ServiceDrawingEnglishFaculty Of EngineeringFlexibleGermanHTMLITIT Committee VolunteerInternational Call Center AgentJavaManagementManagmentMarketingMarketing And AdvertisingMeeting New PeopleMotorsport ManagmentMusicOnline MarketingPHPProblem SolverQnetReadingRunningSoftware DevelopmentSupportSupportiveTeaching EnglishTelecommunicationsTravelingVodafone UKWEB Design MasterWeb DesignWeb Develpoment

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Intermediate

: Beginner

: Beginner

: Beginner

Tools and Technologies

C++

C++

: Advanced

: Extreme - I love it!

:

Less than 1 year

CCNA

CCNA

: Advanced

: Extreme - I love it!

:

Less than 1 year

Java

Java

: Intermediate

: Extreme - I love it!

:

Less than 1 year

HTML

HTML

: Beginner

: Extreme - I love it!

:

Less than 1 year

PHP

PHP

: Beginner

: High

:

Less than 1 year

Fields of Expertise

marketing

marketing

: Expert

: Extreme - I love it!

:

1-3 years

management

management

: Expert

: High

:

1-3 years

Teaching English

Teaching English

: Expert

: Extreme - I love it!

:

Less than 1 year

web design

web design

: Advanced

: Extreme - I love it!

:

Less than 1 year

web develpoment

web develpoment

: Advanced

: Extreme - I love it!

:

Less than 1 year

coding

coding

: Advanced

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Communicator, Problem Solver, Flexible / Adaptive, Supportive

Online Presence

https://www.linkedin.com/profile/view?id=403804314&trk=nav_responsive_tab_profilehttps://www.facebook.com/dinamohalihttps://twitter.com/DinaMohalihttp://www.dinamohali.blogspot.com/

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