Basic Info

Dina Zaki

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Technical Writer at IPMagiX via QSource

Experience Details

Technical Writer

Writing/Editorial

Experienced (Non-Manager)

Worked as an outsourced Technical Writer for IPMagiX, being responsible for releasing the required technical and business documentation for IPMagiX Unified Communication Solutions; Mobility, IPTV & IPT, in both English and Arabic languages.
 Author, edit, translate and review documents for various versions of IPMagiX Mobility, IPTV and IPT products, as “User Guide”, “Admin Guide”, “Product Description”, “Technical Presentation” and “Release Notes”, with clear accurate content in a consistent form.
 Organize and capture professional and accurate screenshots with professional applications; like (SnagIt).
 Edit and format various documents; written by developers, as “Installation Guide”.
 Attend training sessions and follow-up meetings with IPMagiX’s CEO to understand IPMagiX’s Positioning perspective and Business logic, in order to be able to write the required Business Documents.
 Author, edit and translate various Business Documents; like “Business Plan”, “Executive Portfolio”, “IPMagiX Profile”, “Investment Brief” and “PR”.
 Prepare and design a new IPMagiX Positioning chart.
 Prepare and design a sample for the new IPMagiX’s documentation template form; to look like Apple’s.


Company Details

IPMagiX via QSource

Cairo, Egypt

N/A

Information Technology Services, Computer Software

http://www.ipmagix.com/

Sep 2015 to Jan 2016 (4 months)
Training and Documentation Coordinator at RMGS

Experience Details

Training and Documentation Coordinator

Writing/Editorial, Education/Teaching, Training/Instructor

Experienced (Non-Manager)

Worked as a Training and Documentation Coordinator; being responsible for releasing the new RMGS web based Training Portal, to deliver the required technical and soft skills courses to the employees.
 Author and edit Technical Training documents for Tenrox Project Management Software.
 Attend training sessions on Tenrox Project Management Software.
 Organize and capture professional and accurate screenshots with professional applications; like (Greenshot).
 Prepare web based technical and soft skills courses for the employees on Moodle; like “HR Company Policy and Procedures”, “IT Corporate Policy and Procedures”, “Email and Business Writing Skills” and “Time and Stress Management”; authoring the content, adding relevant photos, preparing relevant PPTs and inserting the content to Moodle.
 Prepare the relevant exams for the courses and adding them to Moodle.
 Collect, organize and edit the teams’ internal technical documents, and insert them to Moodle application.
 Attend follow up meetings with the HR department to follow up on the ongoing training process and prepared courses.
 Presented an orientation session to The GM of Tenrox about the New RMGS Training Program.


Company Details

RMGS

Cairo, Egypt

N/A

Information Technology Services

http://www.rmgs.co/

Oct 2014 to Sep 2015 (11 months)
Technical Writer at RMGS

Experience Details

Technical Writer

Writing/Editorial

Experienced (Non-Manager)

Worked as an outsourced Technical Writer for Tenrox; being responsible for releasing the new Online Help for Tenrox Project Management Software.
 Attend overview sessions with the Canadian client about Tenrox Project Management Software.
 Insert the content of the Online Help articles inside the ScreenSteps tool; following the “Microsoft Manual of Style” guide rules.
 Capture professional and accurate screenshot, using the ScreenSteps tool; along with inserting and organizing the relevant annotations.
 Attend Training sessions with the Canadian client to understand the mechanism of the ScreenSteps tool.
 Attend a weekly follow up session with the Canadian client to get his feedback about the articles and apply any recommended adjustments.


Company Details

RMGS

Cairo, Egypt

N/A

Information Technology Services

http://www.rmgs.co/

Mar 2014 to Oct 2014 (7 months)
Technical Writer at HITS Solutions

Experience Details

Technical Writer

Writing/Editorial, Education/Teaching, Training/Instructor

Entry Level

Worked as a Technical Writer on HITS HRMS; being responsible for releasing Professional HITS HRMS Documentation in both English and Arabic languages.
 Attend training sessions to understand HITS HRMS features mechanism and the relevant business logic, in order to be able to explain these features at the required documents, write essential exercises, apply required testing and capture significant screen shoots.
 Author, edit, translate and review documents for various HITS HRMS versions in both English and Arabic languages; like “User Manual”, “What’s New Documents”, “Operational Manuals” and “On-line Help” with clear accurate content in a consistent form.
 Edit and translate various kinds of documents for other HITS departments; like PMO forms and surveys.
 Share in testing and quality assurance of new releases during generating “What's New” and “User Manual” documentation; along with coordinating with the ‘Development Team’ to resolve all pending issues and fixes relevant to the software.
 Prepare and convert various HITS documentation into professional secured ‘PDF’ format with dynamic bookmarks using various applications; like (Adobe PDF).
 Organize and capture professional and accurate screenshots with professional applications; like (SnagIt).
 Deliver training sessions for the new employees about some HITS modules; along with preparing the required training materials and the relevant PowerPoint to be displayed.


Company Details

HITS Solutions

Cairo, Egypt

N/A

Computer Software, Human Resources

http://www.hitssolutions.com/

Aug 2011 to Feb 2014 (2 years 6 months)
Instructor of English at Pope Shenouda Institute of Languages

Experience Details

Instructor of English

Education/Teaching, Training/Instructor

Entry Level

Worked as an Instructor of English for adults, after working hours; conducted levels two and four of Interchange curriculum (studied at the British Council).


Company Details

Pope Shenouda Institute of Languages

Cairo, Egypt

N/A

Education

N/A

Sep 2010 to Aug 2011 (11 months)
American Teacher Assistant at NAIS (Nefertari American International School)

Experience Details

American Teacher Assistant

Administration, Education/Teaching, Training/Instructor

Entry Level

Worked as an Assistant for an American teacher at NAIS (Nefertari American International
School); being a translator for her and doing her the filing work


Company Details

NAIS (Nefertari American International School)

Cairo, Egypt

N/A

Education

http://www.nefertariinternationalschools.com/

Oct 2009 to Jun 2010 (8 months)

Education

Bachelor's Degree in English Language

Education Details

Bachelor's Degree

English Language

Faculty of Al-alsun, Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

First Language: English Second Language: German Graduation Degree “Good”; (75.5%). The Graduation Research was in Linguistics (with degree “Very Good”.

Faculty of Al-alsun, Ain Shams University
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Dar El-Saada Experimental language school

Egypt

2005

A / Excellent / 85 -100%

N/A

Dar El-Saada Experimental language school
2005

Certifications

Certificate details

HRM Diploma - AUC

Aug 2016

N/A

N/A

N/A

AUC in Egypt

This Diploma is a Professional Post Graduate Diploma in Human Resources Management.

The selected date in the "Awarded Date" field is the start date of this diploma & not the Awarded one.

Training and Courses

Training/Course Details

Career Development

Mar 2013

Computek

Granted by Computek Training Center and Ministry of Communications and Technology.

Training/Course Details

Human Resources

May 2011

AmCham

Essentials of Human Resources Management Certificate, Endorsed by (SHRM) based in USA; Society for Human Resources Management, and (CDC); The Continuing Professional Education Division, AmCham

Training/Course Details

Microsoft Office Diploma

Feb 2011

Computek

N/A

Training/Course Details

General English Course

Aug 2009

AUC

N/A

Training/Course Details

English Conversation

Aug 2007

St. George

Level 4 (The highest level ofthis course).

Training/Course Details

General English Course

Aug 2006

Military Institute of Languages

Level 10

This profile is fresh!
Last update 3 days ago.

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Profile Skills and Keywords

ActingAdministrationAmerican Teacher AssistantAnalyticalArabicAuthoring PlaysBalabolkaCareer DevelopmentComputer SoftwareDesignDetails-orientedDirecting PlaysEditingEditorialEducationEnglishEnglish ConversationEnglish LanguageFrenchGeneral English CourseGermanGreenshotHRM Diploma - AUCHRMSHard WorkerHuman ResourcesIP TVIP TelephonyInformation Technology ServicesInstructor Of EnglishMacrobject Help Authoring SuiteMicrosoft ExcelMicrosoft Office DiplomaMicrosoft PowerPointMicrosoft WordMobilityMoodlePMSPresenterScreenStepsSnagItTeam PlayerTechnical WriterTrainingTraining And Documentation CoordinatorTranslatingWindows Movie MakerWritingWriting PoetryWriting Scenarios

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Intermediate

: Beginner

: Beginner

: Beginner

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

3-5 years

SnagIt

SnagIt

: Expert

: Extreme - I love it!

:

3-5 years

Greenshot

Greenshot

: Expert

: Medium

:

1-3 years

ScreenSteps

ScreenSteps

: Expert

: High

:

Less than 1 year

Macrobject Help Authoring Suite

Macrobject Help Authoring Suite

: Advanced

: Medium

:

1-3 years

Balabolka

Balabolka

: Advanced

: High

:

Less than 1 year

HRMS

HRMS

: Advanced

: Extreme - I love it!

:

3-5 years

PMS

PMS

: Advanced

: High

:

1-3 years

Mobility

Mobility

: Advanced

: Extreme - I love it!

:

Less than 1 year

Moodle

Moodle

: Advanced

: Medium

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Intermediate

: Medium

:

3-5 years

Windows Movie Maker

Windows Movie Maker

: Intermediate

: High

:

Less than 1 year

IP Telephony

IP Telephony

: Intermediate

: Medium

:

Less than 1 year

IP TV

IP TV

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

Writing

Writing

: Expert

: Extreme - I love it!

:

3-5 years

Editing

Editing

: Expert

: Extreme - I love it!

:

3-5 years

Translating

Translating

: Expert

: Extreme - I love it!

:

3-5 years

Training

Training

: Advanced

: Extreme - I love it!

:

1-3 years

Education

Education

: Advanced

: Extreme - I love it!

:

Less than 1 year

Human Resources

Human Resources

: Advanced

: Extreme - I love it!

:

3-5 years

Design

Design

: Intermediate

: Extreme - I love it!

:

3-5 years

Key Skills

Analytical, Hard worker, Presenter, Details-oriented, Team Player

Online Presence

https://www.linkedin.com/in/dina-mansour-67538986?trk=nav_responsive_tab_profile

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