DF

Dina Fahmy

International Account Adviser (Spanish account) at VOIS Vodafone Group

6th of October, Giza, Egypt

Work Experience

  • International Account Adviser (Spanish account)Full Time

    VOIS Vodafone Group

    Apr 2017 - Present -8 yrs, 4 months

    Egypt

    • Assistant ManagerFull Time

      Elite Real Estate

      Nov 2015 - Oct 2016 -11 months

      Egypt , Cairo

      • Job Details:• Receive in-bound calls and make out-bound calls. • Conduct face-to-face meetings. • Deliver exact and accurate information regarding the recent and upcoming projects. • Update the database frequently. • Assist in organizing, planning and implementing strategy. • Communicate with clients and evaluate their needs and specifications. • Drive recruitment process and training. • Allocate tasks to staff. • Create reports, analyze and interpret data. • Secure adherence to company’s policies and guidelines. • Keep records of team numbers. • Handle 1-to-1 meetings with team members. • Develop feedback or complaints procedures for clients. • Ensuring the performance of the staff is of a high standard. • Discuss and resolve problems.
    • HR Recruitment SpecialistFull Time

      Resource Professionals

      Oct 2014 - Apr 2015 -6 months

      Egypt , Cairo

      • Job Details:- Handle recruitment process to all levels. - Analyze the requisites of the opportunity as per the requirements. - Search the exact match for the requirements from the database, social network, and Headhunt. - Communicate with the shortlisted candidates through telephone screening. - Schedule interviews for the candidates and proper follow-ups with the prospective candidates until they complete all the rounds of the interview. - Receive, sort and classify all the job applications based on each profession. - Save the C.Vs in the database and provide retrieval when required. - Shortlist candidate C.V's against the job description, update vacancy and applicant status within the requirements procedure. - Organize interviews, creating schedules, and conducting initial interviews. - Manage candidate records on software, and ensure that all data and information is accurate and up to date. - Responsible for effective and fast recruitment processes both internally and externally.
    • Customer Service RepresentativeFull Time

      Stream Global Services

      Apr 2014 - Jul 2014 -3 months

      Egypt , Giza

      • Job Details:- Provide responsive and competent customer support within a call center environment. - Ensure that all customer issues are resolved at the first instance. - Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff. - Continuously work for exceptional customer experience, resulting in high customer satisfaction scores. - Deliver and exceed customer- specified service levels for handle time. - Learn, understand retain, regularly update and demonstrate product/ process knowledge. - Track, document and retrieve information in call tracking database.
    • Education

      • Bachelor of Arts in Spanish Department

        Cairo University (CU)

        Jan 2008 - Jan 2012 - 4 yr

      Skills

      • Internet
      • Microsoft Word
      • Customer Service
      • Microsoft Excel
      • Management
      • Microsoft Powerpoint

      Languages

      • Arabic

        Fluent
      • English

        Fluent
      • Spanish

        Advanced

      Training & Certifications

      • CCNA Routing & Switching

        NEN - National Education Network·2018
      • MCSA Windows Server 2016

        NEN - National Education Network·2018
      • English general courses

        Berlitz Language Center·2011
      • EDU Egypt Scholarship

        EDU Egypt·2011
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