DF
Dina Fahmy
International Account Adviser (Spanish account) at VOIS Vodafone Group
6th of October, Giza, EgyptWork Experience
International Account Adviser (Spanish account)Full Time
VOIS Vodafone Group
Apr 2017 - Present -8 yrs, 4 months
Egypt
Assistant ManagerFull Time
- Job Details:• Receive in-bound calls and make out-bound calls. • Conduct face-to-face meetings. • Deliver exact and accurate information regarding the recent and upcoming projects. • Update the database frequently. • Assist in organizing, planning and implementing strategy. • Communicate with clients and evaluate their needs and specifications. • Drive recruitment process and training. • Allocate tasks to staff. • Create reports, analyze and interpret data. • Secure adherence to company’s policies and guidelines. • Keep records of team numbers. • Handle 1-to-1 meetings with team members. • Develop feedback or complaints procedures for clients. • Ensuring the performance of the staff is of a high standard. • Discuss and resolve problems.
HR Recruitment SpecialistFull Time
Resource Professionals
Oct 2014 - Apr 2015 -6 months
Egypt , Cairo
- Job Details:- Handle recruitment process to all levels. - Analyze the requisites of the opportunity as per the requirements. - Search the exact match for the requirements from the database, social network, and Headhunt. - Communicate with the shortlisted candidates through telephone screening. - Schedule interviews for the candidates and proper follow-ups with the prospective candidates until they complete all the rounds of the interview. - Receive, sort and classify all the job applications based on each profession. - Save the C.Vs in the database and provide retrieval when required. - Shortlist candidate C.V's against the job description, update vacancy and applicant status within the requirements procedure. - Organize interviews, creating schedules, and conducting initial interviews. - Manage candidate records on software, and ensure that all data and information is accurate and up to date. - Responsible for effective and fast recruitment processes both internally and externally.
Customer Service RepresentativeFull Time
Stream Global Services
Apr 2014 - Jul 2014 -3 months
Egypt , Giza
- Job Details:- Provide responsive and competent customer support within a call center environment. - Ensure that all customer issues are resolved at the first instance. - Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff. - Continuously work for exceptional customer experience, resulting in high customer satisfaction scores. - Deliver and exceed customer- specified service levels for handle time. - Learn, understand retain, regularly update and demonstrate product/ process knowledge. - Track, document and retrieve information in call tracking database.
Education
Bachelor of Arts in Spanish Department
Cairo University (CU)Jan 2008 - Jan 2012 - 4 yr
Languages
Arabic
FluentEnglish
FluentSpanish
Advanced
Training & Certifications
CCNA Routing & Switching
NEN - National Education Network·2018MCSA Windows Server 2016
NEN - National Education Network·2018English general courses
Berlitz Language Center·2011EDU Egypt Scholarship
EDU Egypt·2011