Basic Info

Dina El-Samadony

7 years

Alexandria, Egypt

Bachelor's Degree

Experienced

Work Experience

Executive Secretary and Assistant Manager at Solik Real Estate Company

Experience Details

Executive Secretary and Assistant Manager

Administration

Experienced (Non-Manager)

 This position developed my skill in making many tasks at the same times

 Responsible for the CEO agenda.

 Responsible for implementation and follow all suppliers for the company

 Handle the emails and the official letters between the board directors and the site and also the
suppliers .
 Responsible for organizing all the meetings between the clients and customer service department or sales department


Company Details

Solik Real Estate Company

Alexandria, Egypt

51-100 employees

Construction - Residential & Commercial/Office, Real Estate/Property Management

N/A

Dec 2013 to present (3 years)
Sales And Retails at Univest Group Egypt

Experience Details

Sales And Retails

Sales/Retail

Experienced (Non-Manager)

 Present and sell company products and services to the clients.

 Coordinate company staff to accomplish the work required to close sales.

 Responsible for achieving the company sales target


Company Details

Univest Group Egypt

Alexandria, Egypt

51-100 employees

Retail

N/A

Jun 2012 to Oct 2013 (1 year 4 months)
Senior Reception and Guest Service Agent at Mercure Romance Hotel Alexandria

Experience Details

Senior Reception and Guest Service Agent

Tourism/Travel, Customer Service/Support

Experienced (Non-Manager)

Handling Front Office

 Sometimes handling Front Office (Reception and Reservation Departments) in one shift
alone with control all tasks of each department

Handling Reservation Department

 In charge of all reservation department alone since December 2011 till end of February 2012.

Senior Reception Mercure Romance ACCOR Alexandria

 In charge of reception desk and organize all its processes reporting to Front Office Manager.
 In charge of the Front Office reporting system.
 Re-organized the communication system between the Front Office and the Finance departments.
 Handling Reservation Department in vacations.

Acting F.O Shift Leader Mercure Romance ACCOR Alexandria

 Organize and reporting all processes of reception desk to shift leader and Front Office Manager
 Trained the Front Office staff on loyalty program of Accor Co and fully in charge of all training plan.
 Recognition of Employee of the month (May 2010). Follow attachment.

Reservation Clerk Mercure Romance ACCOR Alexandria

 To try to not losing the business by all the way.
 To take every details and information from the guests to make a full service.
 To file the reservation correspondence correctly and in alphabetical or numerical order.
 To follow up the group reservation arrivals time, payment receipts, and deadline.

Guest Service Agent Mercure Romance ACCOR Alexandria

 Handling checks in and checks out operation.
 Handling guest complains during the front desk operation
 Demonstrating a leading skill within the operation.
 Print & Distribute night reports to the department head.
 Exceptionally received employee of the month reward.
 Check the correspondence of next day with all details, remark & follow up


Company Details

Mercure Romance Hotel Alexandria

Egypt

51-100 employees

Hospitality/Hotels

N/A

Jan 2009 to Feb 2012 (3 years 1 month)

Education

BA in Media and Communication Branch.

Education Details

BA

Media and Communication Branch., Sociology department

Faculty of Arts, Alexandria University, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Arts, Alexandria University
2004 - 2008

Training and Courses

Training/Course Details

Front Office Training Program

May 2008

Front Office Training Program

N/A

Training/Course Details

W.G.S.M

Jan 2008

W.G.S.M

N/A

Training/Course Details

Handling Complains

Feb 2008

Handling Complains

N/A

Training/Course Details

Front Office Skills Development.

Mar 2008

Front Office Skills Development.

N/A

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdministrationAdminstrationArabicBusiness DevelopmentCommunicatorConstruction - Residential & CommercialCustomer ServiceCustomer-orientedEnglishExecutive Secretary And Assistant ManagerFidelioFlexibleFront Office Skills Development.Front Office Training ProgramHandling ComplainsHospitalityHotelsInteractiveInternetMediaMedia And Communication Branch.Microsoft AccessMicrosoft ExcelMicrosoft PowerPointMicrosoft WordOfficeProperty ManagementReal EstateRetailSalesSales And RetailsSenior Reception And Guest Service AgentSociology DepartmentSupportTeam PlayerTourismTravelW.G.S.M

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

fidelio

fidelio

: Expert

: High

:

3-5 years

Microsoft Word

Microsoft Word

: Expert

: High

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: High

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: High

:

5-7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Access

Microsoft Access

: Advanced

: High

:

5-7 years

Fields of Expertise

Media

Media

: Expert

: Extreme - I love it!

:

More than 7 years

Hotels

Hotels

: Expert

: High

:

5-7 years

Adminstration

Adminstration

: Expert

: High

:

3-5 years

sales

sales

: Expert

: Medium

:

1-3 years

Key Skills

Communicator, Customer-oriented, Flexible / Adaptive, Interactive, Team Player

Online Presence

https://www.facebook.com/dina.elsamadony.37

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