Dena Hassan Elkayal

Crm & SOP ManagerFull Time

• Job Details:• Managing and maintaining sales data in (CRM) and other software programs • Preparing Quarterly Business Review presentations • Managing and preparing operation reports starting from EOI till contract and cancellation report (walkout reasons) • Upadate Inventory and sales database (Sales ,Sellthru ,Inventory & Sales analysis) • Preparing Exhibitions & Events preview presentations

Senior CRM & Sales AnalystFull Time

• Job Details:• Tracking the sales request and identify the right channels. • Handling the sales conflict • Managing the Client and the brokers Data base. • Managing the broker contract and reviewing the legal document • Prepare the broker commission calculation. • Updating and managing the clients database. • Reporting sales KPIs. • Evaluating Marketing channels and lead Sources. • Measuring the qualified leads and Effectiveness of Indirect sales and active brokers. • Preparing reports for the top management to make a good business decisions and solve critical issues. CRM: Managing Call Center team ,create reports for Call center and in sales, marketing and customer service, helping them to make more effective decisions, make recommendations on relationship strategies for different categories of customer or for individual customers, recommend different types of direct marketing campaigns for specific market sectors based on the analysis of previous campaign results. Recommend upselling or cross-selling programs.

Senior Sales & OperationsFull Time

• Job Details:• Prepares sales forecasts and collects and analyzes data to evaluate current sales goals. • Researches and evaluates current economic conditions that may affect the organization's ability to sell its products or services in the marketplace. • Assists in the development of sales quotas and forecasts for the sales team. • Recommends changes to current sales techniques, procedures or promotional efforts based on market research and new trends. • Analyzes sales and performance records, interprets results of overall sales • Collects, analyzes, evaluates and reports data to increase sales productivity. • Performs special projects as assigned by the Executive stakeholders. • Demonstrates the ability to handle multiple tasks with minimal supervision. • Creates reports that directly impact the running or servicing of the business. • Performs regular maintenance and updates to the reports. • Manipulates spreadsheets, such as formatting and formulas for productivity reports and sales graphs. • Audits data and reports for accuracy. • Any other miscellaneous duties as assigned.