Basic Info

Dina ElDeeb

5 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Sales Executive at American Chamber of Commerce in Egypt

Experience Details

Sales Executive

Marketing/PR/Advertising , Sales/Retail

Experienced (Non-Manager)

- Providing companies with AmCham membership information.
- Following up to check if the company is interested to join by using oracle system.
- Help the prospected member in preparing the membership documents.
- Co- trainer responsible for training new agents our knowledge.
- Submitting crystal reports and other reports.


Company Details

American Chamber of Commerce in Egypt (multinational)

Cairo, Egypt

N/A

Oil and Gas

www.rayacorp.com

Feb 2015 to present (1 year 10 months)
Account Advisor &Co;-Trainer at Raya Contact Center (RCC)

Experience Details

Account Advisor &Co;-Trainer

Customer Service/Support

Experienced (Non-Manager)

•Project : Visa Facilitating Services (VFS)
•Handle customers on phone (inbound and outbound calls).
•Follow up with customers and ensures that end-user requirements are implemented.
•Handle and resolve customer complaints.
•Manage and maintain existing customer’s needs.
•Update the K-Base on daily basis.
•Train newly recruited Advisors needed in PK and shadowing
•Preparing project`s presentation.


Company Details

Raya Contact Center (RCC) (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

www.rayacorp.com

Jul 2014 to Jan 2015 (6 months)
CEO Assistant & Sales Rep at SOFTGO Information Systems Co. ( ERP System, CRM System )

Experience Details

CEO Assistant & Sales Rep

Administration

Experienced (Non-Manager)

CEO ASSISTANT JOB DESCRIPTION :
• Typing up minutes
• Organizing diaries
• Fielding calls
• Managing junior office staff
• Organizing travel arrangements
• Maintain hard copy and electronic filing system
• Handle HR staff

MARKETING REP.JOB DESCRIPTION:
•Dealing with customers for selling our own ERP System and CRM System.
•Trying to open new markets outside Egypt.
•Follow-up after-sales with the customers.
•Preparing quotations.


Company Details

SOFTGO Information Systems Co. ( ERP System, CRM System )

Cairo, Egypt

N/A

Information Technology Services

www.softgoegypt.com

Jan 2014 to Jun 2014 (5 months)
Office Manager at Aliman International Services

Experience Details

Office Manager

Administration

Experienced (Non-Manager)

• Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions
• Maintains office staff by recruiting, selecting, orienting, and training employees.
• Maintains office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.


Company Details

Aliman International Services

Cairo, Egypt

51-100 employees

Information Technology Services

N/A

Jul 2013 to Dec 2013 (5 months)
Sales Representative & HR Dept. at Pan Marine Group

Experience Details

Sales Representative & HR Dept.

Marketing/PR/Advertising

Experienced (Non-Manager)

"Shipping, petroleum and logistics Services"
• Maintaining and developing relationships with existing customers in person and via telephone calls and emails
Cold calling to arrange meetings with potential clients to prospect for new business
•Responding to incoming email and phone inquiries
•Acting as a contact between my company and its existing and potential markets
•Online searching to gathering market and clients information
•Responsible for our pages on social media “Face book, LinkedIn.
•Responsible for e-mail marketing campaign.

HR Job Description :
Preparing the job description and ensures proper procedures for review and approval are met at the department level.
•Prepares and maintains employees’ files.
•Files papers and documents into appropriate employee files; performs paper and system audits as necessary
•Responsible for screening CVs to make sure they are met the jobs requirements.


Company Details

Pan Marine Group

Cairo, Egypt

51-100 employees

Oil and Gas

N/A

Jan 2013 to Jun 2013 (5 months)
CEO`s Personal Assistant at Pan Marine Group. (Shipping, petroleum and logistics Services

Experience Details

CEO`s Personal Assistant

Administration

Experienced (Non-Manager)

• Greet visitors and determine whether they should be given access to specific individuals.
• Setup President's travel arrangements.
• Handle HR staff.
• Setup and coordinate meetings and conferences.
• Answer telephones and handle in appropriate manner.
• Maintain hard copy and electronic filing system.
• Coordinate project-based work.
• Responsible for delivering Policies. ( Logistics Services )
• Preparing tenders. (Offshore services).


Company Details

Pan Marine Group. (Shipping, petroleum and logistics Services

Egypt

N/A

Oil and Gas

N/A

Dec 2011 to Dec 2012 (1 year)
Sales Representative. at National Co. For Trading Supplies

Experience Details

Sales Representative.

Marketing/PR/Advertising

Experienced (Non-Manager)

• Sell safety equipment to petroleum companies through the phone.
• Follow-up after-sales with the customers.
• Preparing quotations.
• Persuade customers to try our products or a visit from a sales representative.
• Gather and document information about the customer.
• doing some office work (filing - enter the data into a computer )


Company Details

National Co. For Trading Supplies

Cairo, Egypt

N/A

Oil and Gas

N/A

May 2011 to Sep 2011 (4 months)
Customer Care & Tele Sales Representative at Business System Engineering Co. ( B.S.E )

Experience Details

Customer Care & Tele Sales Representative

Customer Service/Support

Experienced (Non-Manager)

• Represent our products (web sites & networking and soft ware programs) through the phone to the customer.
• Persuade customers to accept a visit from a sales representative.
• Follow-up after-sales with the customers.


Company Details

Business System Engineering Co. ( B.S.E )

Cairo, Egypt

N/A

Information Technology Services

N/A

Sep 2010 to Jan 2011 (4 months)
Data Coding, Data Entry at CEEG for Engineering Construction Co.

Experience Details

Data Coding, Data Entry

Administration

Entry Level

Temporary Project


Company Details

CEEG for Engineering Construction Co.

Cairo, Egypt

N/A

Engineering Services

N/A

May 2010 to Jun 2010 (1 month)

Education

Bachelor's Degree in Faculty of Arts/ History Dept

Education Details

Bachelor's Degree

Faculty of Arts/ History Dept

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ammon Private School

Egypt

2005

A / Excellent / 85 -100%

N/A

Ammon Private School
2005

Training and Courses

Training/Course Details

Basic Business Skills Acquisition (BBSA )

Jun 2010

Future Generation Foundation (FGF).

• Developed Language and Computer Skills. • Enhanced Presentation & Project Development Skills. • Acquired Basic Business Skills including: • Marketing, Sales, Banking, Accounting, Business Correspondence and Report Writing.

Training/Course Details

Office Management

Jun 2010

INTELLECT CO.

N/A

Training/Course Details

Communication Skills

Jun 2010

DALE CARNEGIE

N/A

Training/Course Details

English Course

Apr 2008

AUC

Sponsored by Cairo University

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Last update more than 1 months ago.

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Profile Skills and Keywords

Account Advisor &Co;-TrainerAdministrationAdminstartionAmerican Chamber Of Commerce In EgyptArabicBasic Business Skills Acquisition (BBSA )Business DevelopmentCEO Assistant & Sales RepCEO`s Personal AssistantCommunication SkillsCustomer Care & Tele Sales RepresentativeCustomer ServiceData Coding, Data EntryEngineering ServicesEnglishEnglish CourseFaculty Of Arts/ History DeptFitnessInformation Technology ServicesListening To Different Types Of MusicManagementMarketingMicrosoft OfficeOffice ManagementOffice ManagerOffshoringOil And GasOutsourcingRaya Contact Center (RCC)ReadingRetailSalah Jahin PoemsSalesSales ExecutiveSales Representative & HR Dept.Sales Representative.SupportTravelingWorkout

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

More than 7 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Medium

:

1-3 years

Management

Management

: Advanced

: High

:

3-5 years

Adminstartion

Adminstartion

: Intermediate

: Extreme - I love it!

:

3-5 years

Marketing

Marketing

: Intermediate

: Extreme - I love it!

:

1-3 years

Online Presence

https://www.linkedin.com/nhome/https://www.facebook.com/dina.eldeeb.3

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