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Dina Mohamed Abdel Monaiem

Head Of Operations at Bee Interactive Ltd.

Downtown, Cairo, Egypt

Work Experience

  • Head Of OperationsFull Time

    Bee Interactive Ltd.

    Jan 2020 - Present -5 yrs, 6 months

    • Operations ManagerFull Time

      Bee Interactive Itd

      Aug 2016 - Jan 2020 -3 yrs, 5 months

      Egypt , Cairo

      • Job Details:Enhance, develop and regulate overall operations processes and procedures
    • Operations SupervisorFull Time

      Offerna.com

      Jun 2014 - Aug 2016 -2 yrs, 2 months

      Egypt , Giza

      • Job Details:• Enhance, develop and regulate overall operations processes and procedures • Taking charge leading Operations department two teams "Customer Relations & Merchant Relations teams" • Create Operations department workflow manual • Managing the entire product line life cycle from strategic planning to tactical activities • Monitoring the Operations team's performance, helping their training and development • Analyzing potential partner relationships for the product • Analyze business requirements; prepare documents for process flows, and Services presentations • Website social media management • Offers content creation
    • Operations Team LeaderFull Time

      Offerna.com

      Mar 2012 - Jun 2014 -2 yrs, 3 months

      Egypt , Cairo

      • Job Details:• Main responsibilities is develop and maintain a high level of customer satisfaction • Monitor, coach , and enhance the team members • Conduct training sessions for new team members and feedback sessions for current members • Prepare team’s salary for finance team • Create Customer Relations department workflow manual • Create a KPI’s system
    • Education

      • Bachelor's degree in Al-Alsun faculty in German Studies

        Ain Shams University (ASU)

        Jan 2006 - Jan 2009 - 3 yr

      • High School - Thanaweya Amma

        Helmya secondary school

        Jan 2006 

      Achievements

      Passed Secondary School with 95%

      Skills

      • Problem Solving
      • Customer Satisfaction
      • Internet
      • Leadership
      • Team management
      • E-marketing
      • CRM
      • Project Planning
      • Decision Making
      • Marketing
      View More

      Languages

      • English

        Fluent
      • German

        Intermediate

      Training & Certifications

      • Computer skills

        2009
      • English Course

        AUC·2009
      • EDU Egypt program, BPO

        2009
      • Customer Service Workshop

        2008
      • German Course

        Goethe Institute ·2008
      • BBSA program

        Ain Shams University ·2008
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