
Dina Mohamed Abdel Monaiem
Head Of Operations at Bee Interactive Ltd.
Downtown, Cairo, EgyptWork Experience
Operations ManagerFull Time
Bee Interactive Itd
Aug 2016 - Jan 2020 -3 yrs, 5 months
Egypt , Cairo
- Job Details:Enhance, develop and regulate overall operations processes and procedures
Operations SupervisorFull Time
Offerna.com
Jun 2014 - Aug 2016 -2 yrs, 2 months
Egypt , Giza
- Job Details:• Enhance, develop and regulate overall operations processes and procedures • Taking charge leading Operations department two teams "Customer Relations & Merchant Relations teams" • Create Operations department workflow manual • Managing the entire product line life cycle from strategic planning to tactical activities • Monitoring the Operations team's performance, helping their training and development • Analyzing potential partner relationships for the product • Analyze business requirements; prepare documents for process flows, and Services presentations • Website social media management • Offers content creation
Operations Team LeaderFull Time
Offerna.com
Mar 2012 - Jun 2014 -2 yrs, 3 months
Egypt , Cairo
- Job Details:• Main responsibilities is develop and maintain a high level of customer satisfaction • Monitor, coach , and enhance the team members • Conduct training sessions for new team members and feedback sessions for current members • Prepare team’s salary for finance team • Create Customer Relations department workflow manual • Create a KPI’s system
Education
Bachelor's degree in Al-Alsun faculty in German Studies
Ain Shams University (ASU)Jan 2006 - Jan 2009 - 3 yr
High School - Thanaweya Amma
Helmya secondary schoolJan 2006
Achievements
Passed Secondary School with 95%
Skills
- Problem Solving
- Customer Satisfaction
- Internet
- Leadership
- Team management
- E-marketing
- CRM
- Project Planning
- Decision Making
- Marketing
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Languages
English
FluentGerman
Intermediate
Training & Certifications
Computer skills
2009English Course
AUC·2009EDU Egypt program, BPO
2009Customer Service Workshop
2008German Course
Goethe Institute ·2008BBSA program
Ain Shams University ·2008