Dina Mohamed Abdel Monaiem

Head Of Operations at Bee Interactive Ltd.

Downtown, Cairo, Egypt

Jan 2020 - Present -5 yrs, 6 months

Bee Interactive Itd

Aug 2016 - Jan 2020 -3 yrs, 5 months

Egypt , Cairo

Job Details:Enhance, develop and regulate overall operations processes and procedures

Offerna.com

Jun 2014 - Aug 2016 -2 yrs, 2 months

Egypt , Giza

Job Details:• Enhance, develop and regulate overall operations processes and procedures • Taking charge leading Operations department two teams "Customer Relations & Merchant Relations teams" • Create Operations department workflow manual • Managing the entire product line life cycle from strategic planning to tactical activities • Monitoring the Operations team's performance, helping their training and development • Analyzing potential partner relationships for the product • Analyze business requirements; prepare documents for process flows, and Services presentations • Website social media management • Offers content creation

Offerna.com

Mar 2012 - Jun 2014 -2 yrs, 3 months

Egypt , Cairo

Job Details:• Main responsibilities is develop and maintain a high level of customer satisfaction • Monitor, coach , and enhance the team members • Conduct training sessions for new team members and feedback sessions for current members • Prepare team’s salary for finance team • Create Customer Relations department workflow manual • Create a KPI’s system

Bachelor's degree in Al-Alsun faculty in German Studies
Ain Shams University (ASU)
Jan 2006 - Jan 2009 - 3 yr
High School - Thanaweya Amma
Helmya secondary school
Jan 2006

Passed Secondary School with 95%